Gipsy Arbaje
Representative
New York,New York
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Quality Analyst
Teleperformance DR
02.2024 - 05.2024
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Analyzed quality and performance data to support operational decision-making.
Healthcare Advocate
Teleperformance DR
09.2021 - 02.2024
- Streamlined communication between patients and providers, ensuring timely access to essential health services.
- Improved patient satisfaction by actively listening to concerns and addressing their needs promptly.
- Utilized Availity to document patient complaints by listening to patients, recording details and determining resolution.
- Supported patients in navigating the healthcare system effectively, increasing their understanding of available resources and options.
- Established strong relationships with community organizations, expanding the network of support available to patients in need.
- Delivered comprehensive case management services that ensured continuity of care across multiple providers while minimizing gaps in service provision.
Education
High School Diploma -
Quisqueya School
Santo Domingo, Dominican Republic 05.2001 -
Skills
Audit processes
Timeline
Quality Analyst
Teleperformance DR
02.2024 - 05.2024
Healthcare Advocate
Teleperformance DR
09.2021 - 02.2024
High School Diploma -
Quisqueya School
05.2001 -
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