A seasoned professional with extensive experience in advertising, marketing, and sales, recognized for a strong work ethic and commitment to service. Highly competitive, ambitious, and creative, I respond proactively to challenges and perform effectively under pressure, demonstrating confidence and decisiveness. As a leader, I possess the ability to inspire and motivate my team to approach tasks from fresh perspectives and to consistently deliver their best performance.
Overview
28
28
years of professional experience
Work History
Supervisor, Asset Management Department
PHOENIX TOWER INTERNATIONAL
Ecuador, Bolivia & Brazil
08.2018 - Current
Supervise and ensure that the Asset Managers deliver the highest quality of service. They serve as the internal point of contact for all landlords, and their requests must be directed to the corresponding departments and followed up until resolution.
Monitor all financial matters transmitted to the Finance Department to ensure compliance with obligations related to invoice payments, taxes, and utilities.
Oversee critical contract dates, such as rent escalations, renewals, and terminations when applicable.
Continuously review system data to ensure accuracy and prevent errors.
Ensure and coordinate periodic Asset Management and KPI reports.
Coordinate with the Legal Department on the preparation of contracts or other documents resulting from Asset Managers’ negotiations, such as lease renewals, expansions of leased space, change of ownership, and others.
Support the Land Acquisition Department by ensuring that the system data related to assigned contracts is accurate and by resolving any discrepancies.
Obtain the necessary consents to fully complete these transactions.
Train Asset Managers.
Assist them in complex negotiations.
Number of people under my supervision: 6.
Customer Service Coordinator
ARS FUTURO
01.2016 - 01.2017
Coordinated project timelines and deliverables to ensure efficient team collaboration.
Developed and maintained comprehensive documentation for internal processes and procedures.
Managed communication between departments to facilitate information sharing and project alignment.
Entered data, generated reports, and produced tracking documents.
Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Operations | Sales Manager
PROINVERSION – Viva Platinum Club
01.2011 - 01.2016
Supervision of the Sales and Reservations departments.
Monitoring and presentation of monthly performance reports to ensure alignment with annual goals and to identify new strategies.
Responsible for recruitment, training, motivation, payroll, incentives, commissions, and petty cash management.
Development of new products, marketing initiatives, and client acquisition.
Led a high-performing sales team, fostering collaboration and achieving key performance indicators.
Developed strategic sales plans to enhance market penetration and customer engagement.
Marketing Manager
CIRAMAR SHIPYARDS
01.2009 - 01.2011
Supervision and coordination of national and international advertising with suppliers and POP materials.
Coordination and participation in international trade fairs.
Event coordination.
Support for the Sales Department.
Support for the Customer Service Department.
Implemented quality control measures, ensuring compliance with industry standards.
Administrative / Operations Manager
DGTEL | CALL CENTER
11.2005 - 01.2009
Supervision and organization of the Human
Resources, Accounting, Collections, Customer Service, Quality, and Training departments.
Support to the Administrative Vice President.
Management of international and local purchases.
Scheduling and incentive planning.
Number of employees under my supervision: 84.
Streamlined administrative processes to enhance operational efficiency across departments.
Operations Manager
SERVI GRASS
01.1999 - 01.2005
Streamlined operational workflows, enhancing efficiency across multiple departments.
Implemented quality control procedures to improve product consistency and reliability.
Negotiation and quoting.
Landscaping.
Prepare monthly maintenance schedules for supervisors.
Daily supervision of completed work.
Management of national and international purchases.
Preparation of commissions.
Oversight of billing.
Payroll management.
Responsible for Customer Service and Promotions.
Coordinated training programs, fostering staff development and operational excellence.
Trade Marketing
SOCIEDAD INDUSTRIAL DOMINICANA
01.1998 - 01.1999
Provide support to the Trade Marketing Manager in the development and implementation of activities and promotions aimed at distribution channels.
Coordinate the preparation of sales meeting folders, ensuring with the different marketing management teams that all activities and offers are included.
Responsible for continuously monitoring key regional clients, tracking their performance in meeting assigned quotas.
Develop and implement product placement strategies in supermarkets and local stores nationwide, while monitoring competitor activity.
Utilized advanced analytics tools to track sales performance, gaining valuable insights into the effectiveness of various trade marketing programs and identifying areas for future improvement.
<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC