Gina Grubbs Contreras
Santo Domingo,DN
Summary
A seasoned professional with extensive experience in advertising, marketing, and sales, recognized for a strong work ethic and commitment to service. Highly competitive, ambitious, and creative, I respond proactively to challenges and perform effectively under pressure, demonstrating confidence and decisiveness. As a leader, I possess the ability to inspire and motivate my team to approach tasks from fresh perspectives and to consistently deliver their best performance.
Overview
28
28
years of professional experience
Work History
Supervisor, Asset Management Department
PHOENIX TOWER INTERNATIONAL
08.2018 - Current
- Supervise and ensure that the Asset Managers deliver the highest quality of service. They serve as the internal point of contact for all landlords, and their requests must be directed to the corresponding departments and followed up until resolution.
- Monitor all financial matters transmitted to the Finance Department to ensure compliance with obligations related to invoice payments, taxes, and utilities.
- Oversee critical contract dates, such as rent escalations, renewals, and terminations when applicable.
Continuously review system data to ensure accuracy and prevent errors. - Ensure and coordinate periodic Asset Management and KPI reports.
- Coordinate with the Legal Department on the preparation of contracts or other documents resulting from Asset Managers’ negotiations, such as lease renewals, expansions of leased space, change of ownership, and others.
- Support the Land Acquisition Department by ensuring that the system data related to assigned contracts is accurate and by resolving any discrepancies.
- Obtain the necessary consents to fully complete these transactions.
- Train Asset Managers.
- Assist them in complex negotiations.
- Number of people under my supervision: 6.
Customer Service Coordinator
ARS FUTURO
01.2016 - 01.2017
- Coordinated project timelines and deliverables to ensure efficient team collaboration.
- Developed and maintained comprehensive documentation for internal processes and procedures.
- Managed communication between departments to facilitate information sharing and project alignment.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Operations | Sales Manager
PROINVERSION – Viva Platinum Club
01.2011 - 01.2016
- Supervision of the Sales and Reservations departments.
- Monitoring and presentation of monthly performance reports to ensure alignment with annual goals and to identify new strategies.
- Responsible for recruitment, training, motivation, payroll, incentives, commissions, and petty cash management.
- Development of new products, marketing initiatives, and client acquisition.
- Led a high-performing sales team, fostering collaboration and achieving key performance indicators.
- Developed strategic sales plans to enhance market penetration and customer engagement.
Marketing Manager
CIRAMAR SHIPYARDS
01.2009 - 01.2011
- Supervision and coordination of national and international advertising with suppliers and POP materials.
- Coordination and participation in international trade fairs.
- Event coordination.
- Support for the Sales Department.
- Support for the Customer Service Department.
- Implemented quality control measures, ensuring compliance with industry standards.
Administrative / Operations Manager
DGTEL | CALL CENTER
11.2005 - 01.2009
- Supervision and organization of the Human
- Resources, Accounting, Collections, Customer Service, Quality, and Training departments.
- Support to the Administrative Vice President.
- Management of international and local purchases.
- Scheduling and incentive planning.
- Number of employees under my supervision: 84.
- Streamlined administrative processes to enhance operational efficiency across departments.
Operations Manager
SERVI GRASS
01.1999 - 01.2005
- Streamlined operational workflows, enhancing efficiency across multiple departments.
- Implemented quality control procedures to improve product consistency and reliability.
- Negotiation and quoting.
- Landscaping.
- Prepare monthly maintenance schedules for supervisors.
- Daily supervision of completed work.
- Management of national and international purchases.
- Preparation of commissions.
- Oversight of billing.
- Payroll management.
- Responsible for Customer Service and Promotions.
- Coordinated training programs, fostering staff development and operational excellence.
Trade Marketing
SOCIEDAD INDUSTRIAL DOMINICANA
01.1998 - 01.1999
- Provide support to the Trade Marketing Manager in the development and implementation of activities and promotions aimed at distribution channels.
- Coordinate the preparation of sales meeting folders, ensuring with the different marketing management teams that all activities and offers are included.
- Responsible for continuously monitoring key regional clients, tracking their performance in meeting assigned quotas.
- Develop and implement product placement strategies in supermarkets and local stores nationwide, while monitoring competitor activity.
- Utilized advanced analytics tools to track sales performance, gaining valuable insights into the effectiveness of various trade marketing programs and identifying areas for future improvement.
Education
Customer Service – 168 HR
Sky México
Customer Service Workshop – 48 HR
Carlot & Asociados
Garden Design – Instructor: Matsunaga
Escuela Altos De Chavón
Bachelor of Fine Arts -
Parsons School of Design
01.1992
Graphic / Advertising Design
Escuela Altos De Chavón
01.1990
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Staff development
- Analytical thinking
- Team building
Websites
Languages
Español (nativos); Ingles (Bilingüe)
English
Full Professional
References
At the request of the interested party
Timeline
Supervisor, Asset Management Department
PHOENIX TOWER INTERNATIONAL
08.2018 - Current
Customer Service Coordinator
ARS FUTURO
01.2016 - 01.2017
Operations | Sales Manager
PROINVERSION – Viva Platinum Club
01.2011 - 01.2016
Marketing Manager
CIRAMAR SHIPYARDS
01.2009 - 01.2011
Administrative / Operations Manager
DGTEL | CALL CENTER
11.2005 - 01.2009
Operations Manager
SERVI GRASS
01.1999 - 01.2005
Trade Marketing
SOCIEDAD INDUSTRIAL DOMINICANA
01.1998 - 01.1999
Customer Service – 168 HR
Sky México
Customer Service Workshop – 48 HR
Carlot & Asociados
Garden Design – Instructor: Matsunaga
Escuela Altos De Chavón
Bachelor of Fine Arts -
Parsons School of Design
Graphic / Advertising Design
Escuela Altos De Chavón
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