Summary
Overview
Work History
Education
Skills
Reading, writing, chrochet
Languages
Timeline
Generic

Gereyni Solange Espinosa Lara

Santo Domingo

Summary

I am an adaptable and results-driven professional with a background in customer service, conflict resolution, and personalized tutoring.


At Teleperformance, I honed my skills in high-stress environments, enhancing customer loyalty and satisfaction through expert conflict management and empathetic service. My tutoring experience further highlights my ability to boost student performance with creative, tailored strategies.


Skilled in critical thinking, communication, and problem-solving, I excel in roles that require both analytical and interpersonal abilities. I have a proven track record of efficiently managing and resolving customer inquiries, ensuring satisfaction and loyalty. Known for my reliability, proactive approach, and adaptability, I thrive in fast-paced settings and am committed to meeting both customer and organizational goals.


I am now seeking to transition into a new field where I can improve and learn new skills.

Overview

3
3
years of professional experience

Work History

Costumer Service Representative

Teleperformance
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.


Work reference number: Brenda Santana - (849) 405-7371

After-School Tutor

Génesis Francheska
07.2022 - 12.2023
  • Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
  • Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided homework assistance using specific curriculum and materials.
  • Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
  • Provided targeted support for students preparing for standardized tests or exams.
  • Supported students with helpful study habits and exam strategies.
  • Created engaging study materials to help reinforce key concepts for better retention.
  • Enhanced student comprehension by incorporating interactive activities and personalized attention.
  • Supported the development of organizational skills, time management techniques, and study habits among students.


Work reference number: Génesis Francheska (849) 459-1765

Education

High School Diploma -

Colegio Cristiano Génesis Christian School
Calle 26 De Enero 23, Santo Domingo
06-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement
  • Call center operations
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Documentation
  • Customer education

Reading, writing, chrochet

Art has always been my main passion—whether illustrated through words, painted on a canvas, or interpreted in a song, it’s an essential part of who I am. I love to create and learn, which has led me to explore different forms of artistic expression like crocheting, writing stories, and composing poetry.

My creative pursuits not only fuel my passion but also strengthen my ability to think outside the box, stay dedicated to my craft, and continuously grow as both an artist and a learner.

Languages

Spanish
Native language
English
Proficient
C2

Timeline

Costumer Service Representative

Teleperformance
08.2024 - Current

After-School Tutor

Génesis Francheska
07.2022 - 12.2023

High School Diploma -

Colegio Cristiano Génesis Christian School

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Gereyni Solange Espinosa Lara