GERARD NICOLAS PEÑA FERREIRA
Santo Domingo Este,SANTO DOMINGO
Summary
Accomplished analyst with expertise in Power BI and stakeholder communication, previously at Banreservas. Spearheaded automation projects, reducing manual workload by 40%. Developed visual analytics for senior management, enhancing data-driven decision-making. Excel in performance analysis and process optimization, driving continuous improvement and efficiency across departments.
Overview
6
6
years of professional experience
Work History
IT INDICATORS ANALYST
Banreservas
07.2025 - Current
- Designed and delivered multiple Power BI dashboards analyzing IT performance indicators, service efficiency, and operational risks.
- Automated data collection and reporting processes, significantly reducing manual workload for the IT team.
- Developed visual analytics enabling senior management to monitor performance by indicator and take data-driven decisions.
PLANNING & STRATEGY ANALYST
Banreservas
01.2020 - 07.2025
- Designed and implemented a comprehensive productivity and performance reporting framework covering multiple business units and management areas.
- Built advanced Excel-based automation models to measure daily productivity, inactive time, absences, and operational efficiency for teleservice agents, digital request officers, and monitoring & control teams.
- Created centralized performance databases and automated monthly KPI calculations used by Human Resources for performance evaluation.
- Developed interactive Power BI dashboards allowing executives to analyze productivity at organizational, managerial, supervisor, and individual levels.
- Enabled faster decision-making and continuous improvement by eliminating manual reporting and standardizing performance metrics across departments.
Education
Bachelor’s Degree - Systems Engineering
Universidad UTESA
Dominican RepublicSkills
- Power BI
- SQL
- SQL Server
- SSIS
- Advanced Excel
- Data Modeling
- Reporting
- Business Analysis
- Performance Analysis
- Process Automation
- Process Optimization
- Stakeholder Communication
- Data visualization
- Data reporting
- Productivity analysis
- Team collaboration
- KPI analysis
Languages
Native, Intermediate
Personal Information
- Date of Birth: 06/28/94
- Nationality: Dominicano
Timeline
IT INDICATORS ANALYST
Banreservas
07.2025 - Current
PLANNING & STRATEGY ANALYST
Banreservas
01.2020 - 07.2025
Bachelor’s Degree - Systems Engineering
Universidad UTESA