Experienced custodial professional prepared to lead and manage all aspects of building maintenance. Strong focus on team collaboration and achieving results. Known for reliability, adaptability, and effective communication. Skilled in cleaning protocols, equipment management, and safety procedures.
Hi, I’m
Gerald Alford
Retired
Hampton,GA
Summary
Overview
54
years of professional experience
Work History
Emory University
Supervisor/Custodian
04.2001 - 09.2024
Job overview
- Checked in and stocked inventory throughout facility.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Moved furniture for cleaning and set up for special events.
Krogers Grocery Store
Dairy Clerk
02.2024 - 03.2024
Job overview
- Identified unsafe conditions and notified store management for correction.
- Optimized workflow by assisting colleagues in other departments when needed, fostering a collaborative environment.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Trained new dairy clerks on rotation systems, product management and customer service.
Avery Dennison
Owner/Operator
02.2002 - 10.2020
Job overview
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
Milwaukee Brewers
Usher/Supervisor
04.1972 - 09.1991
Job overview
- Increased efficiency in usher assignments by developing an organized system for scheduling tasks according to individual strengths and event requirements.
- Ensured compliance with all relevant regulations by staying up-to-date on industry standards, local ordinances, and accessibility requirements for guests with special needs.
- Assisted in reducing staff turnover by providing comprehensive training and support for new hires.
- Maximized profitability with careful oversight of concession sales, inventory management, and cost control measures.
Pick N Save
Lead Dairy Clerk & Frozen Foods
01.1976 - 02.1991
Job overview
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Managed daily opening and closing tasks efficiently, maintaining smooth transitions between shifts for seamless store operations.
- Provided support in other areas of the store when necessary, contributing to an overall cohesive and efficient team environment.
- Demonstrated expertise in various types of milk alternatives such as soy milk or almond milk.
Milwaukee Arena & The Bradley Center
Usher/Supervisor
01.1971 - 10.1990
Job overview
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Improved overall venue cleanliness by implementing a thorough and efficient cleaning schedule.
- Achieved high levels of customer satisfaction through attentive listening, empathetic responses, and prompt resolution of any complaints or concerns from patrons during their visit to the venue.
- Empowered ushers to provide outstanding service through ongoing coaching sessions focused on problem-solving techniques and guest relations best practices.
Education
JOHN MARSHALL Jr. & Sr HighMilwaukee, WI
High School Diploma
University Overview
UWMilwaukeeMilwaukee, WI
Associate of Science from Accounting
06-1979
University Overview
Timeline
Dairy Clerk
Krogers Grocery Store
02.2024 - 03.2024
Owner/Operator
Avery Dennison
02.2002 - 10.2020
Supervisor/Custodian
Emory University
04.2001 - 09.2024
Lead Dairy Clerk & Frozen Foods
Pick N Save
01.1976 - 02.1991
Usher/Supervisor
Milwaukee Brewers
04.1972 - 09.1991
Usher/Supervisor
Milwaukee Arena & The Bradley Center
01.1971 - 10.1990
UWMilwaukee
Associate of Science from Accounting
JOHN MARSHALL Jr. & Sr High
High School Diploma