Gennyll Jesus Ramirez Mercedes
Spanish Interpreter - English Teacher
Villa Mella,Santo Domingo Norte
Summary
I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, also I have history of performing consecutive and simultaneous interpretation services in fast-paced settings. Detail-oriented and thorough professional focused on catching every part of the conversation to be most effective for both parties.
Overview
14
14
years of professional experience
24
24
years of post-secondary education
2
2
Languages
Work History
Salesperson
Materiales Industriales SL
Distrito Nacional, DR
Jul.2010 - Oct.2012
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
CSR & Technical Support
Alorica
Distrito Nacional, DR
Apr.2014 - Jan.2018
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to external customers.
Inbound Sales Specialist
Alorica
Distrito Nacional, DR
May.2018 - May.2019
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Responded to customers within required turnaround times.
Collection Representative
ERC (Enhanced Resource Centers)
Distrito Nacional, DR
Jul.2019 - Jan.2020
- Achieved performance goals on consistent basis.
- Counseled debtors on payment options and arranged installment agreements.
CSR & Payments Solutions
Teleperformance
Distrito Nacional, DR
Sep.2020 - May.2021
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to external customers.
Sales Development Representative
Leadium
Distrito Nacional, DR
Jun.2021 - Jul.2021
- Inside sales representative that focuses on outreach, prospecting, and lead qualification.
- Connect with as many leads as possible and determining if they’re good customer fits.
- Schedule next steps with sales reps higher in the organization.
Customer Service Representative
TLC Associates
Distrito Nacional, DR
Aug.2021 - Dec.2021
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to external customers.
Freelancer Spanish Interpreter
Freelancer
Santo Domingo Norte, DR
Jan.2022 - Apr.2023
- Provided cultural input to parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted conversations between foreign language-speaking clients and others.
English Teacher
CENTU
Distrito Nacional, DR
Jan.2023 - Current
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Spanish Interpreter
TransPerfect
Distrito Nacional, DR
May.2023 - Jul.2023
- Provided cultural input to parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted conversations between foreign language-speaking clients and others.
Freelancer Spanish Interpreter
Freelancer
Santo Domingo Norte, DR
Jul.2023 - Current
- Provided cultural input to parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted conversations between foreign language-speaking clients and others.
Education
High School Diploma -
Centro Educativo Duarte
Santo Domingo Norte 01.2006 - 12.2010
English Language - English Language And Literature
APEC University
Distrito Nacional 10.2009 - 12.2012
No Degree - Civil Engineering
Universidad Autónoma De Santo Domingo
Distrito Nacional 05.2001 - 12.2012
English Immersion Program - English Language And Literature
MESCYT
Distrito Nacional 01.2013 - 12.2014
No Degree - Civil Engineering
Universidad O&M
Distrito Nacional 05.2015 - 12.2017
Skills
Excellent Communication
References
- Lic. Yissell De Oleo, 849-631-1421
- Lic. Mirtha Liriano, 809-299-1922
- Lic. Itsel Mercedes, 829-259-0758
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Freelancer Spanish Interpreter
Freelancer
Jul.2023 - Current
Spanish Interpreter
TransPerfect
May.2023 - Jul.2023
English Teacher
CENTU
Jan.2023 - Current
Freelancer Spanish Interpreter
Freelancer
Jan.2022 - Apr.2023
Customer Service Representative
TLC Associates
Aug.2021 - Dec.2021
Sales Development Representative
Leadium
Jun.2021 - Jul.2021
CSR & Payments Solutions
Teleperformance
Sep.2020 - May.2021
Collection Representative
ERC (Enhanced Resource Centers)
Jul.2019 - Jan.2020
Inbound Sales Specialist
Alorica
May.2018 - May.2019
No Degree - Civil Engineering
Universidad O&M
05.2015 - 12.2017
CSR & Technical Support
Alorica
Apr.2014 - Jan.2018
English Immersion Program - English Language And Literature
MESCYT
01.2013 - 12.2014
Salesperson
Materiales Industriales SL
Jul.2010 - Oct.2012
English Language - English Language And Literature
APEC University
10.2009 - 12.2012
High School Diploma -
Centro Educativo Duarte
01.2006 - 12.2010
No Degree - Civil Engineering
Universidad Autónoma De Santo Domingo
05.2001 - 12.2012
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