Office Suite (Word, Excel, Power Point)
Genesis Tejeda
Student - Bachelor's Degree In Business Administration
La Romana
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 8 years of performance. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Concierge Club Vacacional
Hard Rock Hotel Punta Cana
Bávaro, Punta Cana
02.2024 - Current
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Receptionist
Shooting Center - Casa De Campo
La Romana
07.2023 - 02.2025
- Managed reception area, greeting guests and handling check-ins and check-outs efficiently.
- Handled reservations through various channels, ensuring accurate booking and guest accommodation.
- Responded promptly to email inquiries, providing detailed information about services and availability.
- Proficient in using Excel for data management, tracking reservations, and maintaining guest records.
- Processed payments and handled billing inquiries, ensuring a smooth and accurate transaction process.
Customer Service
Alorica
Santo Domingo
11.2022 - 05.2023
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Administrative Secretary
Aceros Mallorca JR SRL
Punta Cana
02.2019 - 08.2019
- Manage and organize a range of administrative tasks to support the smooth operation of the office, including scheduling meetings, maintaining calendars, and coordinating travel arrangements.
- Oversee and maintain office organization, including managing files and documents, both electronically and in hard copy, ensuring accuracy and confidentiality.
- Assist in the management of financial records, including processing invoices, tracking expenses, and preparing budgets.
- Implement and maintain administrative systems and procedures, contributing to the overall efficiency of the office environment.
- Responded to inquiries from callers seeking information.
Cashier Team Lead
Restaurant ''D' Fior El Sabor''
Santo Domingo
03.2018 - 02.2019
- Operated the cash register at "Fior Mi Receta," a busy food establishment, managing financial transactions with accuracy and efficiency.
- Responsible for handling cash, credit, and debit card transactions, ensuring all payments are processed correctly.
- Provided excellent customer service, greeting customers warmly, and addressing any queries or concerns they might have.
- Assisted in managing the flow of orders, coordinating with the kitchen staff to ensure timely food preparation and delivery.
- Managed additional responsibilities, including taking phone orders and helping with food packaging during peak hours.
Education
Student - Bachelor's in Business Administration -
UNICARIBE
09.2019 - Current
Skills
Billing and Invoicing
References
- Lic. Jimmy García, Enc. RRHH Aceros Mallorca, 829-762-2932
- Lic. Sandra Muñoz Suro, Gte. Restaurante de Fior (el Sabor), 809-359-3412
Software
Software CECANOR
Timeline
Concierge Club Vacacional
Hard Rock Hotel Punta Cana
02.2024 - Current
Receptionist
Shooting Center - Casa De Campo
07.2023 - 02.2025
Customer Service
Alorica
11.2022 - 05.2023
Student - Bachelor's in Business Administration -
UNICARIBE
09.2019 - Current
Administrative Secretary
Aceros Mallorca JR SRL
02.2019 - 08.2019
Cashier Team Lead
Restaurant ''D' Fior El Sabor''
03.2018 - 02.2019