Genesis Tejeda

•Established long-term client relationships through
consistent delivery of high-quality products and
services.
•Ensure that all legal documents are accurate,
complete, and aligned with the terms of each
negotiation
•Maintain ongoing communication with members
regarding their contracts and associated benefits
•Support membership sales and client acquisition
processes
•Ensure compliance with club policies and internal
regulations
•Verify that members fully understand and agree to
contract terms and conditions before finalization

• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.

• Managed reception area, greeting guests and handling check-ins and check-outs efficiently.
• Handled reservations through various channels, ensuring accurate booking and guest accommodation.
• Responded promptly to email inquiries, providing detailed information about services and availability.
• Proficient in using Excel for data management, tracking reservations, and maintaining guest records.
• Processed payments and handled billing inquiries, ensuring a smooth and accurate transaction process.

• Maintained high customer satisfaction standards to meet or exceed targets.
• Documented problems and corrective actions to maintain records.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.

• Manage and organize a range of administrative tasks to support the smooth operation of the office, including scheduling meetings, maintaining calendars, and coordinating travel arrangements.
• Oversee and maintain office organization, including managing files and documents, both electronically and in hard copy, ensuring accuracy and confidentiality.
• Assist in the management of financial records, including processing invoices, tracking expenses, and preparing budgets.
• Implement and maintain administrative systems and procedures, contributing to the overall efficiency of the office environment.
• Responded to inquiries from callers seeking information.

• Operated the cash register at "Fior Mi Receta," a busy food establishment, managing financial transactions with accuracy and efficiency.
• Responsible for handling cash, credit, and debit card transactions, ensuring all payments are processed correctly.
• Provided excellent customer service, greeting customers warmly, and addressing any queries or concerns they might have.
• Assisted in managing the flow of orders, coordinating with the kitchen staff to ensure timely food preparation and delivery.
• Managed additional responsibilities, including taking phone orders and helping with food packaging during peak hours.