Summary
Overview
Work History
Education
Skills
References
Software
Personal Information
Languages
Timeline
Generic
Genesis Tejeda

Genesis Tejeda

La Romana

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 5 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Overview

7
7
years of professional experience
1
1
Language

Work History

Concierge Agent

Hard Rock Casino , Legendary Vacantion Club
02.2024 - Current
  • Assisted guests with reservations, ensuring a seamless booking experience.
  • Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
  • Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
  • Provided exceptional customer service by anticipating and addressing guest needs proactively.
  • Coordinated with housekeeping staff to accommodate early check-ins or late check-outs whenever possible, further enhancing the guest experience.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Receptionist

Shooting Center - Casa De Campo
La Romana
07.2023 - Current
  • Managed reception area, greeting guests and handling check-ins and check-outs efficiently.
  • Handled reservations through various channels, ensuring accurate booking and guest accommodation.
  • Responded promptly to email inquiries, providing detailed information about services and availability.
  • Proficient in using Excel for data management, tracking reservations, and maintaining guest records.
  • Processed payments and handled billing inquiries, ensuring a smooth and accurate transaction process.

Customer Service

Alorica
Santo Domingo
11.2022 - 05.2023


  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Documented problems and corrective actions to maintain records.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Administrative Secretary

Aceros Mallorca JR SRL
Punta Cana
02.2019 - 08.2019
  • Manage and organize a range of administrative tasks to support the smooth operation of the office, including scheduling meetings, maintaining calendars, and coordinating travel arrangements.
  • Oversee and maintain office organization, including managing files and documents, both electronically and in hard copy, ensuring accuracy and confidentiality.
  • Assist in the management of financial records, including processing invoices, tracking expenses, and preparing budgets.
  • Implement and maintain administrative systems and procedures, contributing to the overall efficiency of the office environment.
  • Responded to inquiries from callers seeking information.


Cashier Team Lead

Restaurant ''D' Fior El Sabor''
Santo Domingo
03.2018 - 02.2019
  • Operated the cash register at "Fior Mi Receta," a busy food establishment, managing financial transactions with accuracy and efficiency.
  • Responsible for handling cash, credit, and debit card transactions, ensuring all payments are processed correctly.
  • Provided excellent customer service, greeting customers warmly, and addressing any queries or concerns they might have.
  • Assisted in managing the flow of orders, coordinating with the kitchen staff to ensure timely food preparation and delivery.
  • Managed additional responsibilities, including taking phone orders and helping with food packaging during peak hours.

Education

Student - Bachelor's in Business Administration -

UNICARIBE

Skills

  • Ul>

    Billing and Invoicing

  • P>Spreadsheet development

  • P>Scheduling and calendar management

    • P>Sales expertise

    • P>Technical Support

    References

    • Lic. Luz del Alba Sánchez, Supervisor, Allorica, 829-789-8088
    • Lic. Sandra Muñoz Suro, Manager, Restaurant D' Fior (el Sabor), 809-359-3412
    • Candida Whitmowth Santana. Manager (Member Experiences), 829-760-9911

    Software

    Office Suite (Word, Excel, Power Point)

    Personal Information

    Title: Student - Bachelor's Degree In Business Administration

    Languages

    Excellent,5

    Timeline

    Concierge Agent

    Hard Rock Casino , Legendary Vacantion Club
    02.2024 - Current

    Receptionist

    Shooting Center - Casa De Campo
    07.2023 - Current

    Customer Service

    Alorica
    11.2022 - 05.2023

    Administrative Secretary

    Aceros Mallorca JR SRL
    02.2019 - 08.2019

    Cashier Team Lead

    Restaurant ''D' Fior El Sabor''
    03.2018 - 02.2019

    Student - Bachelor's in Business Administration -

    UNICARIBE

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