Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Personal Information
Timeline
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GENESIS MEDINA CRUZ

GENESIS MEDINA CRUZ

Higuey,Dominicana

Summary

Dynamic professional with extensive experience in customer support and reservations, notably at Concentrix. Excelled in team collaboration and rapid learning, enhancing customer satisfaction. Proven track record in upselling and problem-solving, demonstrating proactive communication. Skilled in navigating complex customer inquiries, ensuring positive outcomes.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Support

Concentrix
01.2019 - 06.2019
  • Used to help customers with anything related to a product they have with Xfinity or Comcast

Customer Service Specialist

Teleperformance
09.2018 - 01.2019
  • Company Overview: Contact Center
  • Used to help people making orders online
  • It was a temporary job
  • Contact Center

Reservation Specialist

Alorica
08.2017 - 06.2018
  • Company Overview: Contact Center
  • Used to help the customers making their reservations and upselling
  • Contact Center

Reservation Specialist

Outplex
  • Company Overview: Talk2Rep
  • Talk2Rep

Education

Publicidad (Diseño Grafico)

Universidad Autónoma Santo Domingo
Av. Correa y Cidron
01.2025

Ingles por Inmersión

Instituto Dominico-Americano
Av. Abraham Lincoln
11.2017

Bachiller - Media General

Instituto Tecnologico Profeta Moises
Herrera
08.2012

Skills

  • Habilidad para trabajar en equipo
  • Capacidad de aprendizaje rápido
  • Pro-activo y comunicativo

Certification

  • Bachiller, 07/01/12
  • Intensivo de Ingles (Ingles por Inmersión), 11/01/17
  • Barbero Profesional, 04/01/21

References

  • Melani Aquino, Melia Hoteles Dominican Republic, 809-890-2896
  • Karl Alejandro Beras, HardRock Cafe Hotels (Punta Cana), 849-330-2720
  • Yessica Rodriguez, Outplex (Talk2Rep), 809-421-6268

Languages

  • English
  • Español
  • Francés

Personal Information

  • Date of Birth: 01/19/95
  • Gender: Masculino
  • Nationality: Dominicano
  • Marital Status: Soltero

Timeline

Technical Support

Concentrix
01.2019 - 06.2019

Customer Service Specialist

Teleperformance
09.2018 - 01.2019

Reservation Specialist

Alorica
08.2017 - 06.2018

Reservation Specialist

Outplex

Publicidad (Diseño Grafico)

Universidad Autónoma Santo Domingo

Ingles por Inmersión

Instituto Dominico-Americano

Bachiller - Media General

Instituto Tecnologico Profeta Moises

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