GENESIS MEDINA CRUZ
Higuey,Dominicana
Summary
Dynamic professional with extensive experience in customer support and reservations, notably at Concentrix. Excelled in team collaboration and rapid learning, enhancing customer satisfaction. Proven track record in upselling and problem-solving, demonstrating proactive communication. Skilled in navigating complex customer inquiries, ensuring positive outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support
Concentrix
01.2019 - 06.2019
- Used to help customers with anything related to a product they have with Xfinity or Comcast
Customer Service Specialist
Teleperformance
09.2018 - 01.2019
- Company Overview: Contact Center
- Used to help people making orders online
- It was a temporary job
- Contact Center
Reservation Specialist
Alorica
08.2017 - 06.2018
- Company Overview: Contact Center
- Used to help the customers making their reservations and upselling
- Contact Center
Reservation Specialist
Outplex
- Company Overview: Talk2Rep
- Talk2Rep
Education
Publicidad (Diseño Grafico)
Universidad Autónoma Santo Domingo
Av. Correa y Cidron01.2025
Ingles por Inmersión
Instituto Dominico-Americano
Av. Abraham Lincoln11.2017
Bachiller - Media General
Instituto Tecnologico Profeta Moises
Herrera08.2012
Skills
- Habilidad para trabajar en equipo
- Capacidad de aprendizaje rápido
- Pro-activo y comunicativo
Certification
- Bachiller, 07/01/12
- Intensivo de Ingles (Ingles por Inmersión), 11/01/17
- Barbero Profesional, 04/01/21
References
- Melani Aquino, Melia Hoteles Dominican Republic, 809-890-2896
- Karl Alejandro Beras, HardRock Cafe Hotels (Punta Cana), 849-330-2720
- Yessica Rodriguez, Outplex (Talk2Rep), 809-421-6268
Languages
- English
- Español
- Francés
Personal Information
- Date of Birth: 01/19/95
- Gender: Masculino
- Nationality: Dominicano
- Marital Status: Soltero
Timeline
Technical Support
Concentrix
01.2019 - 06.2019
Customer Service Specialist
Teleperformance
09.2018 - 01.2019
Reservation Specialist
Alorica
08.2017 - 06.2018
Reservation Specialist
Outplex
Publicidad (Diseño Grafico)
Universidad Autónoma Santo Domingo
Ingles por Inmersión
Instituto Dominico-Americano
Bachiller - Media General
Instituto Tecnologico Profeta Moises
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