Genesis Garcia
Waterbury,CT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Popeyes Louisiana Kitchen
Popeyes® Louisana Kitchen
Naugatuck, CT
07.2023 - Current
- Strengthened employee performance ratings and trained staff on system efficiencies while supervising [Number] crew members, delivering optimal productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
Secretary
M.M Mechanical
Wolcott, CT
09.2020 - 06.2022
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Greeted visitors and directed to appropriate location or person.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Cleaning Professional
Self Employed
Queens, NY
02.2019 - 04.2020
- Maintained safety protocols through safe handling of equipment and chemicals.
- Responded to emergency cleaning requests to meet client expectations.
- Used shampoos and steam equipment to periodically clean upholstery and carpeting.
- Sanitized frequented areas and equipment using approved supplies.
- Created inventory checklists and stocked housekeeping carts.
- Restocked supplies, replacing toiletries, liners and soaps.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Education
High School Diploma -
Richmond Hill High School
Richmond Hill, NYSkills
- Active Listening -Ability to focus completely on the speaker, understand the message comprehend the information and respond thoughtfully
- Customer service skills -Address customers needs and foster a positive experience
- Bilingual- Fluent in Spanish and english
- Promptness and Punctuality- complete required tasks or fulfill an obligation before or at a previously designated times regardless of inconveniences
Languages
Spanish
Native/ Bilingual
English
Full Professional
Affiliations
- Compassionate and hardworking with one year of volunteer experience in Civita Care Center at Cheshire Connecticut under Rehab Department. Committed to providing empathetic care and companionship to patients in a volunteer role. Demonstrated knowledge of Spanish and English to help translate to native speaking patients to mediate and advocate in assisting them with daily subroutines and recuperation programs
- Reference -Rehab Director Miles Nunez Ballew
- 745 highland Avenue Cheshire Connecticut,06410 203-272-7285.
- 203-250-6068 (fax) www.civitacheshire.com.
Timeline
Popeyes Louisiana Kitchen
Popeyes® Louisana Kitchen
07.2023 - Current
Secretary
M.M Mechanical
09.2020 - 06.2022
Cleaning Professional
Self Employed
02.2019 - 04.2020
High School Diploma -
Richmond Hill High School
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