Genesi Feliz
Santo Domingo
Summary
Recent graduate with foundational knowledge in Aria of Cabin Crew and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Global Marketing Worldwide S.A.
08.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Cocomania
06.2021 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Client Service Representative
Iglesia De Jesucristo Santos De Los Últimos Días
07.2019 - 01.2021
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Collaborated with other departments to develop ways to increase customer satisfaction.
Education
Técnico - Camarero De Restaurantes
INFOTEP
Azua, Dominican Republic07-2027
Técnico - Aviation Civil - Cabin Crew
IASCA
Santo Domingo, Dominican Republic02-2025
Técnico - Lenguas Modernas - Inglês
FUNVAL
Santo Domingo, Dominican Republic01-2021
GED -
Prof. Francisco Antonio Ramírez Díaz
Azua, Dominican Republic08-2018
Técnico - Higiene Y Manipulación De Alimentos
INFOTEP
Azua, Dominican Republic08-2017
Técnico - Bartender
INFOTEP
Azua, Dominican Republic04-2017
Skills
- Customer service
- Active listening
- Data entry
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
- Computer proficiency
- Payment processing
- Follow-up skills
- Team development
- Staff training
- Sales expertise
- Microsoft outlook
Languages
Spanish
Native language
Portuguese
Proficient
C2
English
Elementary
A2
Italian
Intermediate
B1
French
Beginner
A1
Timeline
Customer Service Representative
Global Marketing Worldwide S.A.
08.2021 - Current
Customer Service Representative
Cocomania
06.2021 - 08.2021
Client Service Representative
Iglesia De Jesucristo Santos De Los Últimos Días
07.2019 - 01.2021
Técnico - Camarero De Restaurantes
INFOTEP
Técnico - Aviation Civil - Cabin Crew
IASCA
Técnico - Lenguas Modernas - Inglês
FUNVAL
GED -
Prof. Francisco Antonio Ramírez Díaz
Técnico - Higiene Y Manipulación De Alimentos
INFOTEP
Técnico - Bartender
INFOTEP
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