Gelanix Primavera Méndez Céspedes
Summary
Experienced hospitality professional with a strong background in customer service, hosting, and kitchen operations. Proven ability to work efficiently in fast-paced environments, both independently and as part of a team. Skilled in delivering exceptional guest experiences and maintaining high hygiene and service standards.
Overview
5
5
years of professional experience
Work History
Freelance Customer Service Representative
Online Business Applications
01.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume phone calls, ensuring timely resolution of customer issues.
- Trained new team members on company policies and customer service protocols.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
Everest Tours
Roberto Ortega
12.2020 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
CURSO - A&B
Communication Skills
Santo Domingo, Dominican Republic04-2024
Communication Skills
A&B Master
Santo Domingo, Dominican Republic01-2023
No Degree - Ingeniería
Universidad Dominicana Organización Y Métodos O&m.
SANTO DOMINGO09-2019
Skills
Customer Service Excellence
Teamwork and Communication
Guest Reception and Hosting
Time Management
Multitasking in Fast-Paced Environments
Attention to Detail and Cleanliness
Problem Solving
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Freelance Customer Service Representative
Online Business Applications
01.2022 - Current
Everest Tours
Roberto Ortega
12.2020 - 12.2021
CURSO - A&B
Communication Skills
Communication Skills
A&B Master
No Degree - Ingeniería
Universidad Dominicana Organización Y Métodos O&m.
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