Guest Service Agent
Sheraton Santo Domingo
01.2015 - Current
Gary Noel Rosario De Los Santos
Lic. Administaración de empresas turísticas y hoteleras
Santo Domingo Este,Santo Domingo
Work History
Room Service Supervisor
Occidental El Embajador Hotel & Casino
Shift Leader DTS Delighted To Serve Night Agent
Renaissance Jaragua Hotel and Casino
Assistant to the General Manager
Hotel Barceló Talanquera
Overnight Front Desk Agent
Secrets Excellence Punta Cana
Education
Hotel Business Administration Degree - undefined
Universidad Iberoamericana UNIBE
01.2003
Diploma in MANAGEMENT SKILLS - Middle Management
Occidental El Embajador
01.2014
Microsoft Office - undefined
UNIBE
English Speaker - undefined
STA School Of Languages
Telephone Operator - Opera PMS
Digital Learning Platform of Marriott
Excellence in Guest Service - undefined
Secrets Excellence Punta Cana Hotel
Restaurant Training - Course entirely in English for working on cruise ships
Johnson & Wales University Casa De Campo
Personal Information
- Marital Status: Single
Coursework
- Microsoft Office (Word, Excel, PowerPoint), UNIBE, Santo Domingo, D.N.
- English Speaker, STA School Of Languages, Santo Domingo Este, D.N.
- Telephone Operator Opera PMS, Digital Learning Platform of Marriott, Santo Domingo, D.N.
- Excellence in Guest Service, Secrets Excellence Punta Cana Hotel, La Altagracia, Dominican Republic
- Restaurant Training (Course entirely in English for working on cruise ships), Johnson & Wales University Casa De Campo, La Romana, Dominican Republic
Academic Level
- Hotel Business Administration Degree, Universidad Iberoamericana UNIBE, Santo Domingo, D.N., 2003-01-01
- Diploma in MANAGEMENT SKILLS (Middle Management), Occidental El Embajador (Taught and endorsed by INFOTEP), Santo Domingo, D.N., 2014-01-01
References
- Lic. Ryan Peña Gómez, 809-609-8980
- Lic. Aurora Sagredo Pla, 809-284-8393
- Lic. Margarita Peralta, 809-395-5522
Overview
25
25
Hoteleria y Turismo
Skills
- Registration management
- Hospitality services
- Customer rapport
- Guest service and assistance
- Conflict management
- Guest relations
- Guest services
- Security awareness
- Writing and verbal communication
- Guest safety
- Transportation arrangements
- Paperwork handling
- Reservation management
- Baggage assistance
- Complaint handling
- Hotel amenity information
- Hospitality best practices
- Local points of interest
Timeline
Guest Service Agent
Sheraton Santo Domingo
01.2015 - Current
Room Service Supervisor
Occidental El Embajador Hotel & Casino
Shift Leader DTS Delighted To Serve Night Agent
Renaissance Jaragua Hotel and Casino
Assistant to the General Manager
Hotel Barceló Talanquera
Overnight Front Desk Agent
Secrets Excellence Punta Cana
Hotel Business Administration Degree - undefined
Universidad Iberoamericana UNIBE
Diploma in MANAGEMENT SKILLS - Middle Management
Occidental El Embajador
Microsoft Office - undefined
UNIBE
English Speaker - undefined
STA School Of Languages
Telephone Operator - Opera PMS
Digital Learning Platform of Marriott
Excellence in Guest Service - undefined
Secrets Excellence Punta Cana Hotel
Restaurant Training - Course entirely in English for working on cruise ships
Johnson & Wales University Casa De Campo