Gabriel Mario Reinbold Morales
Management Professional
Santo Domingo
Summary
Dynamic Customer Service Executive with proven expertise at Alorica in enhancing customer satisfaction and building brand loyalty. Skilled in problem-solving and relationship management, I successfully reduced call times while maintaining high service quality. Experienced in marketing strategies, I effectively boosted brand awareness through engaging content and targeted campaigns.
Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.
Driven professional with proven history in customer service. Known for enhancing customer experiences and fostering team collaboration. Consistently adaptable to changing needs and reliable in delivering results. Skilled in communication and conflict resolution.
Overview
6
6
years of professional experience
4
4
Languages
2
2
years of post-secondary education
Work History
Customer Service Executive
Alorica
2024.02 - 2025.02
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
Marketing Assistant
Reinbold Export Import
2019.08 - 2023.09
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
- Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.
- Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Updated spreadsheets with statistical, financial and non-financial information.
Education
BBA -
Valancia College
Orlando Florida 2017.06 - 2019.06
Skills
Customer relationship management
Customer needs assessment
Issue escalation
Payment management
Customer engagement
Relationship building
Call center experience
Team collaboration
Public speaking
Presentation skills
Troubleshooting
Client engagement
Marketing
Excellent communication
Problem-solving
Teamwork and collaboration
Computer skills
Time management
Problem-solving aptitude
Calm under pressure
Understanding customer needs
Timeline
Customer Service Executive
Alorica
2024.02 - 2025.02
Marketing Assistant
Reinbold Export Import
2019.08 - 2023.09
BBA -
Valancia College
2017.06 - 2019.06