Gabriela Angélica Mejía Yermenos
Santo Domingo,Distrito Nacional
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Hire Horatio
01.2024 - Current
- Cultivate strong relationships with wedding vendors to understand their needs and provide customized solutions.
- Manage package sales and post-sales support.
- Successfully manage pipeline of accounts, consistently exceeding quarterly sales targets by 10%.
Associate
Hire Horatio
03.2023 - 01.2024
- Maintained high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Trainer
Outplex
10.2021 - 03.2023
- Conducted engaging and interactive training sessions on subjects like system navigation, phone handling strategies, product knowledge, and customer service methods.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 15%.
Quality Assurance Specialist
Outplex
04.2020 - 10.2021
- Conducted comprehensive evaluations of call center interactions. Assessed agents' adherence to company policies, procedures, and quality standards.
- Led team initiative to improve first-call resolution rates by 15%, enhancing overall service efficiency and customer experience.
Customer Service
Outplex
05.2017 - 04.2020
- Provided exceptional customer service, ensuring positive experiences for all members.
Corporate Assistant, Foods & Beverages
AlSol Hotels & Resorts
12.2016 - 02.2017
- Participated actively in planning and executing company events.
- Streamlined office processes by implementing efficient administrative systems and procedures.
Education
Clinical Psychology -
Universidad Nacional Pedro Henríquez Ureña (UNPHU)
Santo Domingo, Dominican Republic03.2023
Medicine -
Universidad Nacional Pedro Henríquez Ureña (UNPHU)
Santo Domingo, Dominican Republic08.2016
Skills
- Presentation and public speaking
- Leadership
- Teamwork
- Written and oral communication
- Adaptability
- Time management
- Microsoft Office
- Zendesk/Hubspot
- Google drive/docs
Languages
Spanish
English
Certification
- TESOL/TEFL certified
Timeline
Account Manager
Hire Horatio
01.2024 - Current
Associate
Hire Horatio
03.2023 - 01.2024
Trainer
Outplex
10.2021 - 03.2023
Quality Assurance Specialist
Outplex
04.2020 - 10.2021
Customer Service
Outplex
05.2017 - 04.2020
Corporate Assistant, Foods & Beverages
AlSol Hotels & Resorts
12.2016 - 02.2017
Clinical Psychology -
Universidad Nacional Pedro Henríquez Ureña (UNPHU)
Medicine -
Universidad Nacional Pedro Henríquez Ureña (UNPHU)
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