Gabriela Noboa
Santo Domingo,República Dominicana
Summary
Personable and detail-oriented, recognized for adeptly administering policies and overseeing diverse teams. With a proven track record of enhancing operational efficiency and meeting deadlines, I excel in environments that require both strategic planning and hands-on management. As a Community Manager, I am known for working effectively with all personalities, promoting a positive outlook among employees and clients alike. My approach combines strong leadership with a commitment to fostering teamwork and respect, aligning with my deep interest in contributing positively to organizational goals.
Overview
5
5
years of professional experience
Work History
Community Manager
Grow With Us Agency
Miami, Florida
07.2022 - Current
- Manage a team of over 20 social media engagement associates, increasing overall engagement by 25% across platforms such as Instagram, Facebook, YouTube, and TikTok
- Developed and implemented Standard Operating Procedures (SOPs), reducing error rates by 30% and ensuring high-quality interactions
- Enhanced team productivity by 20% through streamlining workflow processes and efficient task allocation
- Recruited, trained, and scheduled team members, improving team efficiency and performance
- Oversee quality assurance, ensuring all team outputs met rigorous standards for authenticity and relevance
- Provide personalized engagement strategies for VIP clients, significantly boosting client satisfaction and retention
- Conducted performance evaluations and provided constructive feedback, ensuring timely and accurate task completion
Intern (Digital Team)
Martin Pescador Group SAS
Bogotá, Colombia
08.2021 - 09.2021
- Collaborated with 2 partners develop and design for social media campaigns: improved flow of followers in all social media platforms
- Created website and social media content, led to an increase of 10% engagement across all social media platforms
- Completed other administrative tasks as needed, boosted company's productivity and time consumerism by 15%
HR Assistant
Servicios y Soluciones for Manufacturing
Santo Domingo, Distrito Nacional
05.2021 - 08.2021
- Collaborated with a group of 3 to design and implement an induction checklist, helped settle new employees in work environment
- Revised resumes for future candidates; boosted company's recruiting process time from 2 weeks to 1
- Led pre-interviews for 10+ candidates and sent most promising candidates to HR department
- Ensured 100+ documents were handled in a timely and efficient manner to meet regulatory and deadline requirements
Intern
Servicios y Soluciones for Manufacturing
Santo Domingo, Distrito Nacional
05.2019 - 07.2019
- Produced and designed a sales presentation to help deliver a 25% increase in company's sales
- Rotated through 4 different departments: customer service, logistics, sales, and human resources to increase employee learning, motivation, and performance
- Attended multiple meetings for each department
- Reduced time to quote from 72 hours to 2 hours by following up on customers' requests
- Provided general administrative assistance, such as managing 30+ calls a day and setting up appointments
Education
Bachelor of Science - Business Administration
Florida International University
01.2023
Skills
- Leadership
- Time management
- Critical-thinking
- Oral and written communication
- Problem-solving
- Team-work
Computer Skills
- Microsoft Office Suite (Excel, Word, PowerPoint), Apple Pages, Keynote, Adobe Photoshop (Basic Level), Web Development (Basic Level)
Languages
Volunteer Work
Panther2Panther Mentor Collective – Florida International University
· Mentored two international first-year students, providing guidance on academic success, cultural adaptation, and professional development.
· Facilitated discussions on balancing school responsibilities with social activities, enhancing both mentees' integration into the campus community.
Other
· Volunteered in Best Buddies Dominican Republic; produced social media content as a community manager and mentored children with disabilities by spending time together
· Raised funds for ADOSID; an organization in charge of helping children with Down's Syndrome
· Volunteered in coastal cleaning; provided help in various beach clean-up exercises and raised awareness about environmental care
· Volunteered in collection of cans of food and clothing donations for those affected by the Irma Hurricane in 2017
Honors
- Dean's List 2020-2023
Timeline
Community Manager
Grow With Us Agency
07.2022 - Current
Intern (Digital Team)
Martin Pescador Group SAS
08.2021 - 09.2021
HR Assistant
Servicios y Soluciones for Manufacturing
05.2021 - 08.2021
Intern
Servicios y Soluciones for Manufacturing
05.2019 - 07.2019
Bachelor of Science - Business Administration
Florida International University
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