Gabriel Rosario
La Romana
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
Work History
Reservations Supervisor
Casa De Campo Resort & Villas
La Romana, Provincia de La Romana
06.2023 - Current
- Resolve escalated customer issues, ensuring a positive outcome for both the guest and the organization.
- Developed training materials to help new hires quickly become proficient in company policies and procedures.
- Streamlined reservation processes for increased accuracy and reduced booking errors.
- Ensured compliance with relevant privacy regulations when handling sensitive guest information during reservation process.
Group Reservation Agent
Casa De Campo Resort & Villas
02.2018 - 06.2023
- Create and manage group blocks.
- Assist guests with requirements and payments.
- Create rate codes.
Customer Care Representative
Hard Rock Hotel & Casino Punta Cana
La Romana, Provincia de La Romana
1 2017 - 1 2018
- Complaint and conflict management.
- Attend pre- and post-stay requests.
- Assistance with legal claims and refunds.
Reservation Sales Agent
Casa De Campo Resort & Villas
09.2015 - 11.2016
- Assist TTOO with availabilty and rates.
- Process reservations in PMS.
- Answer phone calls from customers, checking availability of required services, processing payments, and answering client inquiries.
Education
High School Diploma -
Saint John School
05.2001 - 01.2013
7th Semester. - Adm. Empresas Turísticas y Hoteleras
Universidad Central Del Este
Skills
Strong negotiation
Hospitality Management
Client Relationship Building
Upselling strategies
Effective Multitasking
Cross-selling techniques
Problem-Solving
Team Leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Reservations Supervisor
Casa De Campo Resort & Villas
06.2023 - Current
Group Reservation Agent
Casa De Campo Resort & Villas
02.2018 - 06.2023
Reservation Sales Agent
Casa De Campo Resort & Villas
09.2015 - 11.2016
High School Diploma -
Saint John School
05.2001 - 01.2013
Customer Care Representative
Hard Rock Hotel & Casino Punta Cana
1 2017 - 1 2018
7th Semester. - Adm. Empresas Turísticas y Hoteleras
Universidad Central Del Este
Similar Profiles
José Miguel VargasJosé Miguel Vargas
Camarero at Casa De Campo Resort And VillasCamarero at Casa De Campo Resort And Villas
Andrea Alejandra Izquierdo GrippoAndrea Alejandra Izquierdo Grippo
Head of Cashier and Purchasing at Supercervecería Casa De CampoHead of Cashier and Purchasing at Supercervecería Casa De Campo
Melvin Orlando Donato MontillaMelvin Orlando Donato Montilla
Assistant Manager at Marina Chavon Casa de CampoAssistant Manager at Marina Chavon Casa de Campo