Frantzy Merisma
Customer Service Analyst & Medical Interpreter
La Urena,Santo Domingo Este
Summary
Dynamic customer service professional with a proven track record at Newtech Global, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and problem-solving, I effectively addressed concerns and provided accurate information, significantly boosting customer satisfaction. Experienced in high-pressure environments, I excel in delivering exceptional service and support.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Service Representative
Newtech Global
09.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Medical Interpreter
Certified Language Tech
11.2018 - 06.2022
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
Education
No Degree - English Language
UNAPEC
Av. Máximo Gómez 72, Santo Domingo 10100 05.2001 -
High School Diploma -
College Etzer Vilaire Sunem
Fontamara 27, Rue Bourjoly, Carrefour, Haiti 05.2001 -
Skills
Customer service
Certification
Customer Service Analyst
Timeline
Customer Service Representative
Newtech Global
09.2022 - Current
Customer Service Analyst
09-2022
Medical Interpreter
Certified Language Tech
11.2018 - 06.2022
No Degree - English Language
UNAPEC
05.2001 -
High School Diploma -
College Etzer Vilaire Sunem
05.2001 -
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