Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic
Frantzcia Vancol

Frantzcia Vancol

Santo Domingo Este,Dominican Republican

Summary

Dedicated 3 year veteran certified Medical interpreter and customer service representative. I set high goals. forming fresh perspectives on my profiles and pursuing leads with the company that hires me. I think my experience fits in nicely, I am a motivated team leader that enjoys setting objectives. I am enthusiastic, dependable, self-motivated, and have a positive mindset. I would adore the opportunity to honer my abilities to join your business, and work for your organization

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Teleperformance
11.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Medical Interpreter

Homeland Language Service
12.2022 - 01.2023
  • Provided cultural input to speakers help both parties communicate and understand one another Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts and translate appropriately

FAIRSTONE CUSTOMER SALES REPRESENTATIVE

FARMASI
06.2021 - 11.2022
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.
  • Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.

Medical Interpreter

CLT (Certified Language Tech)
03.2018 - 11.2020
  • Provided cultural input to speakers help both parties communicate and understand one another Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts and translate appropriately

On field Medical Interpreter

Red Cross
02.2017 - 01.2018
  • Collected all pertinent data and calculations to aid physician in interpreting results Collected and documented patient medical information such as blood pressure and weight Explained procedures to patients to reduce anxieties and increase patient cooperation

Education

Comunicaciones y relaciones publicas -

MAURICE COMMUNICATION
12.2018

Emprendimiento -

CDE
12.2018

7 AF - Filón -

Escuela Nuestra Señora de la Altagracia
12.2018

Skills

  • Customer Service / Support Operations Team Lea Cultural competence / Relationship building

    • level of proficiency in multiple languages

  • Understanding of medical terminology
  • Enthusiasm, Patience and Honesty
  • The Ability to Multitask
  • Vital Communication Skills
  • Ability to Understand and Relate to Customers' Emotions
  • The Skill for Solving Problems / Calm Under Pressure
  • Knowledge Retention
  • Flexibility / Friendly

Certification

  • HIPAA Certificate
  • Language Line Completion Orientation
  • Language Line 40 Hours Training
  • Medical Terminology Certification
  • LIND / DEI Training Certificate
  • Language line Annual Compliance Certificate
  • Language Line Corporate certificate

Affiliations

FARMASI, 2022-01-01

Languages

English
Advanced
C1
Haitian Creole
Proficient
C2
French
Advanced
C1
Spanish
Intermediate
B1

Timeline

Customer Service Representative

Teleperformance
11.2023 - 02.2024

Medical Interpreter

Homeland Language Service
12.2022 - 01.2023

FAIRSTONE CUSTOMER SALES REPRESENTATIVE

FARMASI
06.2021 - 11.2022

Medical Interpreter

CLT (Certified Language Tech)
03.2018 - 11.2020

On field Medical Interpreter

Red Cross
02.2017 - 01.2018

Comunicaciones y relaciones publicas -

MAURICE COMMUNICATION

Emprendimiento -

CDE

7 AF - Filón -

Escuela Nuestra Señora de la Altagracia

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Frantzcia Vancol