Summary
Overview
Work History
Education
Skills
References
Timeline
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Franny E. Cabrera

Franny E. Cabrera

Puerto Plata

Summary

Detail-oriented and dedicated professional with a solid background in accounting principles. Adept at managing financial records with precision. Valuable team player known for optimizing processes and ensuring prompt report submissions. Skilled in data entry and reconciliation, showcasing meticulous attention to detail and strong organizational abilities.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Lifestyle Holiday Vacation Club
03.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for services, and company information.

COLLECTIONS MANAGER - Night schedule

UPWORK - LIBRE BY NEXUS
10.2023 - 12.2023
  • Libre by Nexus is a company that gives loan to immigrates in jail, I had to make collection by phone (INCLUDING COLD CALLS). Utilized Zoho and CRM software to prepare the daily, calls and tasks.
  • Utilized CRM software proficiently to track customer interactions and schedule follow-ups accordingly.
  • Negotiated to collect balance in full.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.

Refund Accounting

OMAXX STAFFING PUERTO PLATA
03.2023 - 12.2023
  • Reports and claim of the taxes for ConEdison (ELECTRICITY AND GAS COMPANY)
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.

Sales Representative

CLUB VIVA TANGERINE CABARETE
12.2022 - 03.2023
  • Show clients the benefits of the vacation club, and motivate them to become a new Member of the club by buying a membership.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Administrative assistant

Dr. Amabel Cabrera Dental Clinic SRL
08.2019 - 08.2022
  • Assistant to accounting for the proper records in the DGI and TSS.
  • Account receivable and accounts payable.
  • Work supervision of dental assistants and verify that all materials are properly sterilized. Preparation of daily sales reports.
  • Used QuickBooks to manage bookkeeping and payroll for the 2 offices.
  • Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.

Manager/ Production

GARAVATOS CREATIVE STORE
01.2017 - 03.2018
  • Creation of accounts receivable and payable, payment to suppliers and Bank reconciliations by using QuickBooks.
  • Production of materials for sale of sublimation
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved issues quickly to maintain productivity goals.
  • Assisted with payroll for 8 members team by using QuickBooks to record hourly employees' time.
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.

Closer, Jr. Manager

Beach House By Faranada (Old Celuisma)
02.2015 - 03.2016
  • In charge of the daily morning meetings, motivating and training the sales staff, managing the numbers at the end of the presentation with the clients; look for something that is 100% adjustable to the client in order to complete the sale positively.

Assistant General Manager

Forest Beach Club, Celuisma Tropical Playa Dorada
02.2014 - 08.2014
  • Payments of salaries and commissions, Preparation of contracts, preparation of payroll and commissions.
  • Handled cash accurately and prepared deposits.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Processed new hire paperwork and documents.
  • Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.

Sales Administration

Royal Holiday Vacation Club
12.2013 - 02.2014
  • In charge of customer monthly payments, collections, preparation of contracts, Responsible for the arrival of new members to the club, verification of contracts.

Education

Bachelor of Marketing -

O&M Dominican University
Puerto Plata, DR
01.2014

Medium level - undefined

Carlos Maria Hernandez College
Puerto Plata, DR
01.2010

Skills

  • Languages: Spanish: Native, English: Fluent
  • Proficient in Zoho, CRM, Excel, and QuickBooks
  • Issue resolution
  • Financial record management
  • Experience in bank reconciliation processes
  • Professional integrity

References

Carolina, Rosario Balbuena, Administrative Director, vipvacationclub.ppta@celuismacaribe.com, 809 320 6226 ext. 2501, Celuisma Playa Dorada, Pto. Pta, DR, Tropical

Timeline

Customer Service Representative

Lifestyle Holiday Vacation Club
03.2024 - Current

COLLECTIONS MANAGER - Night schedule

UPWORK - LIBRE BY NEXUS
10.2023 - 12.2023

Refund Accounting

OMAXX STAFFING PUERTO PLATA
03.2023 - 12.2023

Sales Representative

CLUB VIVA TANGERINE CABARETE
12.2022 - 03.2023

Administrative assistant

Dr. Amabel Cabrera Dental Clinic SRL
08.2019 - 08.2022

Manager/ Production

GARAVATOS CREATIVE STORE
01.2017 - 03.2018

Closer, Jr. Manager

Beach House By Faranada (Old Celuisma)
02.2015 - 03.2016

Assistant General Manager

Forest Beach Club, Celuisma Tropical Playa Dorada
02.2014 - 08.2014

Sales Administration

Royal Holiday Vacation Club
12.2013 - 02.2014

Medium level - undefined

Carlos Maria Hernandez College

Bachelor of Marketing -

O&M Dominican University

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Franny E. Cabrera