Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Franklin Ulerio

Santiago,01

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

VoiceTeam
Santiago, Dominican Republic
03.2021 - 01.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Education

High School Diploma -

Politécnico Ramón Dubert Novo
F6MX+5MQ, Santiago De Los Caballeros 51000
10-2016

Skills

  • Inbound and Outbound Calling
  • Complaint resolution
  • Data Collection
  • Performance Evaluation
  • Customer Relations
  • Customer Retention Strategies
  • Data review

Languages

Spanish
First Language
English
Advanced (C1)
C1

Timeline

Customer Service Representative

VoiceTeam
03.2021 - 01.2024

High School Diploma -

Politécnico Ramón Dubert Novo

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Franklin Ulerio