Franklin Ulerio
Santiago,01
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
VoiceTeam
Santiago, Dominican Republic
03.2021 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
High School Diploma -
Politécnico Ramón Dubert Novo
F6MX+5MQ, Santiago De Los Caballeros 5100010-2016
Skills
- Inbound and Outbound Calling
- Complaint resolution
- Data Collection
- Performance Evaluation
- Customer Relations
- Customer Retention Strategies
- Data review
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Representative
VoiceTeam
03.2021 - 01.2024
High School Diploma -
Politécnico Ramón Dubert Novo
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