Franklin SANCHEZ DE LA ROSA
Customer Services Manager
SAN CRISTOBAL
Summary
Dynamic Customer Service Manager with a proven track record at NS Outsourcing, excelling in complaint resolution and customer relationship management. Expert in problem-solving and team building, I foster strong client relationships and drive loyalty through effective communication and workflow management, ensuring timely and seamless resolution of complex issues.
Overview
3
3
years of professional experience
8
8
Certifications
3
3
Languages
Work History
Customer Service Manager
NS Outsourcing
04.2022 - Current
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
No Degree - Foreign Languages Education
Universidad Tecnologica De Santiago (UTESA)
Santo Domingo, Dominican Republic 05.2001 -
Skills
Customer service
Complaint resolution
Customer relationship management (CRM)
Problem-solving
Workflow management
Time management
Account management
One call resolution
Staff management
Project management
Talent development
Call center operations
Team building
Certification
Teamwork and Effective Communication
Timeline
Microsoft Excel Advanced
06-2024
Microsoft Excel Intermediate
04-2024
Emergency Evacuation Routes
08-2022
Leadership
08-2022
Customer Service
08-2022
Effective Time Management
07-2022
Customer Service Manager
NS Outsourcing
04.2022 - Current
Teamwork and Effective Communication
06-2017
No Degree - Foreign Languages Education
Universidad Tecnologica De Santiago (UTESA)
05.2001 -
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