Franklin SANCHEZ DE LA ROSA
Customer Services Manager
SAN CRISTOBAL
Summary
Dynamic Customer Service Manager with a proven track record at NS Outsourcing, excelling in complaint resolution and customer relationship management. Expert in problem-solving and team building, I foster strong client relationships and drive loyalty through effective communication and workflow management, ensuring timely and seamless resolution of complex issues.
Overview
3
3
years of professional experience
8
8
Certifications
3
3
Languages
Work History
Customer Service Manager
NS Outsourcing
2022.04 - Current
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
No Degree - Foreign Languages Education
Universidad Tecnologica De Santiago (UTESA)
Santo Domingo, Dominican Republic 2001.05 -
Skills
Customer service
Complaint resolution
Customer relationship management (CRM)
Problem-solving
Workflow management
Time management
Account management
One call resolution
Staff management
Project management
Talent development
Call center operations
Team building
Certification
Teamwork and Effective Communication
Timeline
Microsoft Excel Advanced
2024-06
Microsoft Excel Intermediate
2024-04
Emergency Evacuation Routes
2022-08
Leadership
2022-08
Customer Service
2022-08
Effective Time Management
2022-07
Customer Service Manager
NS Outsourcing
2022.04 - Current
Teamwork and Effective Communication
2017-06
No Degree - Foreign Languages Education
Universidad Tecnologica De Santiago (UTESA)
2001.05 -