Frank Banks

Expanded territory revenue from $125,000 to $15,000,000 over 14 years.

• Established and nurtured relationships with key regional customers.
• Resolved customer complaints promptly by delivering accurate product information.

• Conducted regular training sessions for new sales personnel to enhance performance.
• Resolved customer complaints promptly, ensuring satisfaction and loyalty.
• Identified improvement areas to maximize operational efficiency.
• Managed overall bottom line, driving profitability and growth.

• Coached and mentored team members to enhance job performance.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Developed strategies to boost customer satisfaction and loyalty.
• Provided leadership during organizational changes and crisis situations.
• Assumed total bottom line responsibility for operational success.

• Coached, mentored and trained team members in order to improve their job performance.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.

• Progressed from sales trainee to Vice President, overseeing operations of four locations.
• Retired after enhancing customer satisfaction and loyalty through strategic initiatives.
• Monitored budgets and expenditures, ensuring cost-effectiveness alongside quality standards.
• Compiled monthly operational performance reports for senior management review.
• Maintained accurate employee records, including attendance and payroll information.
• Facilitated regular staff meetings to discuss progress and identify improvement areas.
• Developed strategies aimed at boosting customer satisfaction and loyalty across locations.