Frandy Rodriguez
Santo Domingo
Summary
Adept in customer service and problem-solving, I excelled at Florida Blue by effectively managing high-stress situations, enhancing customer loyalty through empathy, and resolving escalated calls with proficiency. My critical thinking and computer skills ensured satisfactory outcomes, significantly contributing to business success.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Florida Blue
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Auxiliary Operator
Leonardo Ahorro Total
10.2018 - 07.2024
- Enhanced auxiliary system efficiency by conducting regular inspections and addressing issues promptly.
- Facilitated smooth shift transitions by delivering comprehensive reports detailing pertinent information about ongoing processes or any issues encountered during operation hours.
- Made necessary adjustments to operational equipment in accordance with procedures.
- Ensured compliance with safety regulations, implementing protocols and conducting thorough training sessions for the team.
- Completed daily operational logs, forms and reports.
- Delivered high-quality results while working under pressure or meeting tight deadlines.
Customer Service Administrator
Ciber Café J&J
08.2017 - 02.2018
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Explained and demonstrated games and attractions to assist guests.
- Answered guest questions to provide fun game experience.
Education
Inmersion English Degree - English Language And Literature
Educative Center Crossover
Santo Domingo11.2023
High School Diploma -
Enma Balaguer Vallejo
Santo Domingo Oeste, Dominican Republic08.2017
Skills
Customer Service
Problem-solving abilities
Active Listening
Technical Support
Call center experience
Computer Proficiency
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Auxiliary Operator
Leonardo Ahorro Total
10.2018 - 07.2024
Customer Service Administrator
Ciber Café J&J
08.2017 - 02.2018
Customer Service Representative
Florida Blue
Inmersion English Degree - English Language And Literature
Educative Center Crossover
High School Diploma -
Enma Balaguer Vallejo
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