FRANCSCO PELAEZ
Calle Carmen Celia Balaguer Casa 67 El Millon Santo Domingo,DN
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
11
11
years of professional experience
Work History
SUPERVISOR
United Aviation Enterprise, S.R.L
Aeropuerto Las Americas , Santo Domingo
09.2013 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Created new strategies for improving customer service standards within the organization.
- Participated in conferences related to industry trends or organizational developments.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Trained new employees on company policies, job duties, and performance expectations.
Education
Train-the-Trainer - DOT Hazardous Materials Operations:
NOVA SOUTHEASTERN UNIVERSITY
FLORIDA 08-2023
INSTRUCCION PARA SUPERVISORES DE SEGURIDAD AEROPORTUARIA - Security Services Administration And Management
ESCUELA DE SEGURIDAD DE LA AVIACIÓN CIVIL
AEROPUERTO DE BOCA CHICA 11-2021
High School Diploma -
Liberty High School
Bethlehem Pensylvania 05-2011
Skills
- Schedule development
- Process Improvement
- Strategic Planning
- Staff Management
- Business Development
- Operations Management
- Negotiation
- Business Administration
- Training and mentoring
Languages
Spanish
First Language
Spanish
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
SUPERVISOR
United Aviation Enterprise, S.R.L
09.2013 - Current
Train-the-Trainer - DOT Hazardous Materials Operations:
NOVA SOUTHEASTERN UNIVERSITY
INSTRUCCION PARA SUPERVISORES DE SEGURIDAD AEROPORTUARIA - Security Services Administration And Management
ESCUELA DE SEGURIDAD DE LA AVIACIÓN CIVIL
High School Diploma -
Liberty High School
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