Summary
Overview
Work History
Education
Skills
Personal Information
Education
Skills
Contact - Telephone
Languages
Timeline
Generic
FRANCISCO PAYAMPS

FRANCISCO PAYAMPS

Santo Domingo Este,01

Summary

Dynamic customer service professional with a proven track record at Santander Bank, excelling in financial analysis and conflict resolution. Adept at building strong relationships and implementing innovative solutions, I consistently enhance customer satisfaction and drive sales success. Fluent in [LANGUAGE], I thrive in fast-paced environments, ensuring compliance and delivering exceptional service.

Overview

18
18
years of professional experience

Work History

CSC RETAIL AGENT

SANTANDER BANK (NS outsourcing)
USA (remote)
03.2025 - Current
  • Consistently provided excellent customer service through active listening skills.
  • Ensured that all safety protocols were followed at all times.
  • Participated in regular training sessions to stay up-to-date on product information.
  • Handled customer inquiries in a timely manner while providing accurate information about banking services and products.
  • Analyzed customer's financial situations to determine the best options for meeting their needs.
  • Ensured that all transactions were compliant with relevant laws, regulations and ethical standards.
  • Responded promptly to customer complaints by resolving issues efficiently and effectively.
  • Developed and implemented financial plans for customers to help them reach their short-term and long-term goals.
  • Achieved cost-savings by developing functional solutions to problems.
  • Completed routine maintenance and repair.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Implemented innovative methods for streamlining the customer service process.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.

Appointment Setter

ARCHANGELLY S.A (MORRIS HEIGHTS HEALTH CENTER)
Bronx, NY
12.2024 - 03.2025
  • Set appointments with salespeople and potential customers.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.
  • Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
  • Acted as first point of contact and set appointments for prospective clients.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Senior Sales Executive Smart Energy Holdings LLC

Smart Energy Holdings LLC
New York, NY
07.2023 - 12.2024
  • Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
  • Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
  • Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
  • Facilitated regular team meetings focused on goal-setting, progress updates, and strategy refinement for continuous improvement efforts.

Customer Services Agent TIER 1

Concentrix (XFINITY COMPANY)
Santo Domingo, Nacional
05.2020 - 02.2022

Bilingual Operator

Opitel (Claro representative)
Santo Domingo
09.2017 - 03.2019

Sales Representative (GOOGLE LISTING)

Advensus
08.2014 - 02.2015

Typist

Acs (Zona Franca San Isidro)
09.2007 - 03.2008

Education

Primary education -

Centro Educativo Mauricio Báez

Primary education -

Liceo Estados Unidos De América

Secondary education - Área de Informática

Instituto Técnico Salesiano (ITESA)

Secondary education -

Colegio San Francisco de Asís

Technical degrees -

Office and Internet Program Manager

Basic Technician -

CENTU Technology Support

Skills

  • Customer service
  • Financial analysis
  • Regulatory compliance
  • Conflict resolution
  • Sales techniques
  • Product knowledge
  • Team collaboration
  • Appointment scheduling
  • Time management
  • Active listening
  • Relationship building
  • Problem solving
  • Sales proficiency
  • Technical support
  • Customer engagement
  • Sales report generation
  • Customer assistance
  • Phone etiquette
  • Rapport development
  • Sales expertise
  • Retail store operations
  • Verbal and written communication
  • Customer needs assessment
  • Email marketing
  • FLUENT IN [LANGUAGE]

Personal Information

Title: Senior Sales Executive

Education

Centro Educativo Mauricio Báez, Liceo Estados Unidos De América, Instituto Técnico Salesiano (ITESA) (Área de Informática), Colegio San Francisco de Asís, Office and Internet Program Manager, Basic Technician in CENTU Technology Support

Skills

  • Excellent Communication
  • Excellent Communication

Contact - Telephone

(809) 540-1227, (849) 203-4572

Languages

Spanish
First Language
English
Upper Intermediate (B2)
B2

Timeline

CSC RETAIL AGENT

SANTANDER BANK (NS outsourcing)
03.2025 - Current

Appointment Setter

ARCHANGELLY S.A (MORRIS HEIGHTS HEALTH CENTER)
12.2024 - 03.2025

Senior Sales Executive Smart Energy Holdings LLC

Smart Energy Holdings LLC
07.2023 - 12.2024

Customer Services Agent TIER 1

Concentrix (XFINITY COMPANY)
05.2020 - 02.2022

Bilingual Operator

Opitel (Claro representative)
09.2017 - 03.2019

Sales Representative (GOOGLE LISTING)

Advensus
08.2014 - 02.2015

Typist

Acs (Zona Franca San Isidro)
09.2007 - 03.2008

Primary education -

Centro Educativo Mauricio Báez

Primary education -

Liceo Estados Unidos De América

Secondary education - Área de Informática

Instituto Técnico Salesiano (ITESA)

Secondary education -

Colegio San Francisco de Asís

Technical degrees -

Office and Internet Program Manager

Basic Technician -

CENTU Technology Support

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