Francisco Paniagua Ogando

Managed and optimized credit card service operations, ensuring all procedures aligned with internal policies and external regulatory standards.

Delivered high-quality customer support through digital channels, addressing inquiries related to credit limits, billing issues, and account management with clarity and empathy.

Reviewed and analyzed credit applications, verifying documentation and assessing creditworthiness based on financial history, income, and risk indicators.

Collaborated with compliance and risk teams to maintain adherence to financial regulations and prevent fraudulent activity.

Educated customers on responsible credit usage, payment plans, and available financial tools, contributing to improved client satisfaction and retention.

Maintained accurate records and case documentation, supporting audit readiness and operational transparency.

• Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
• Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
• Ensured clear communication by providing precise interpretation of doctors' instructions, diagnoses, and prescriptions to non-English speaking patients.
• Followed ethical codes to protect confidentiality of patient medical information.
• Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
• Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.

• Provide real-time support to clients via chat, guiding them through debt relief options with clarity, empathy, and professionalism.
• Handle multiple conversations simultaneously, while maintaining high accuracy and responsiveness.
• Document client interactions, and update account information to ensure smooth program enrollment and compliance.
• Resolve concerns and answer questions efficiently, helping clients feel confident and supported throughout their journey.
• Collaborate with internal teams to escalate complex cases, and ensure timely follow-up.