Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Francisco Moreno

Santo Domingo,01

Summary

Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Overview

3
3
years of professional experience

Work History

Executive Assistant

Alpha & Omega Insurance
Raleigh, NC
01.2025 - Current
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments

Payroll Assistant

Alpha & Omega Insurance
Raleigh, NC
08.2024 - 01.2025
  • Maintained payroll information by calculating, collecting, and entering data.
  • Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Assisted with the recruitment and onboarding of new employees.

Insurance Agent

Alpha & Omega Insurance
Raleigh, NC
01.2024 - 01.2025
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues, answer questions and process payments.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Mentored junior agents, sharing industry insights and best practices for success in the field.

Appointment Setter

Heavenly Sent Home Care Services
Raleigh, NC
01.2024 - 01.2025
  • Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.
  • Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
  • Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.

Virtual Assistant & Appointment Setter

The Agency Evolution
Remote
04.2024 - 08.2024
  • Upheld highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Developed strong rapport-building skills through daily interaction with diverse clientele over phone.
  • Increased appointment setting success by developing targeted call lists based on potential client needs.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.

Quality Assurance Analyst

Teleperformance
Santo Domingo, DR
10.2022 - 02.2023
  • Mentored and coached team members on QA topics and strategies.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Reported progress, test metrics and results to project stakeholders.

Customer Service Representative

Teleperformance
Santo Domingo, DR
08.2022 - 10.2022
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Digital Communications

Universidad Del Caribe
Santo Domingo

Skills

  • Customer relationship management
  • Team collaboration
  • Office administration
  • Customer service
  • Schedule & calendar planning

Languages

Spanish
First Language
English
Proficient (C2)
C2

Timeline

Executive Assistant

Alpha & Omega Insurance
01.2025 - Current

Payroll Assistant

Alpha & Omega Insurance
08.2024 - 01.2025

Virtual Assistant & Appointment Setter

The Agency Evolution
04.2024 - 08.2024

Insurance Agent

Alpha & Omega Insurance
01.2024 - 01.2025

Appointment Setter

Heavenly Sent Home Care Services
01.2024 - 01.2025

Quality Assurance Analyst

Teleperformance
10.2022 - 02.2023

Customer Service Representative

Teleperformance
08.2022 - 10.2022

Digital Communications

Universidad Del Caribe

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Francisco Moreno