Francisco Méndez
Santo Domingo,Santo Domingo Este
Summary
Enthusiastic Support Assistant Intern skilled in efficiently coordinating files, supplies, and deliveries. Possesses foundational knowledge in coding and programming languages such as C# and Java, assisting with reports and supporting special projects. Recognized for being proactive, well-organized, and innovative, with a strong work ethic as a core value. Known for a level-headed nature and a keen eagerness to learn and excel in all assigned goals and projects.
Overview
1
1
Certification
Work History
Technical Support Intern
Ron Barceló
San Pedro De Macorís
11.2019 - 03.2020
- Referred major hardware or software problems or defective products to customers or technicians for service.
- Provided excellent customer service by responding to phone, email and online requests, questions and complaints.
- Performed system maintenance tasks such as installing updates, patches, and drivers.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Resolved customer inquiries promptly while maintaining high levels of professionalism.
- Supported IT teams in maintaining company hardware and software systems.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
Education
High School Degree in Technical Support And Computer Systems - Information Technology
Instituto Politécnico Profesor Juan Bosch
Santo Domingo Este07-2020
Software Development Technologist - Information Technology
Instituto Tecnológico De Las Américas (ITLA)
La Caleta, Boca ChicaSkills
- Process Improvements
- Customer Support
- Hardware and Software Installation
- Technical Writing
- UX Design Principles
- Programming: Fluent in C# & Java
- Troubleshooting and Resolution
Certification
- Coding & Programming Certification by Samsung Innovation Campus — Cert. No. 000658 (August 2023)
- Artificial Intelligence & Python Programming Certification by Samsung Innovation Campus — Currently ongoing
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Computing
- Word — Intermediate
- PowerPoint — Intermediate
- Excel — Basic
- Visual Studio — Basic
- SQL Server — Basic
- Quick Assist Windows & Web — Intermediate
Personal & Professional References
- Industrial Eng. Kevin Buenrostro — Cellphone: 849-878-5856
- Systems Eng. Alfredo Adonis Amstrong — Cellphone: 809-409-2844
Software Developing Projects
- Developed a Contact Agenda in Visual Studio using C# Programming Language, with SQL Server Data Base. This software is capable of saving contacts within an agenda, based on the following information provided by the user: First Name, Last Name, Phone Number, Company & Email Address.
Timeline
Technical Support Intern
Ron Barceló
11.2019 - 03.2020
High School Degree in Technical Support And Computer Systems - Information Technology
Instituto Politécnico Profesor Juan Bosch
Software Development Technologist - Information Technology
Instituto Tecnológico De Las Américas (ITLA)
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