Summary
Overview
Work History
Skills
Timeline
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Francisco Jesús Tatis Cedeño

Santo Domingo

Summary

Detail-oriented Accounting Officer with experience managing financial records, reconciliations, and ensuring compliance with accounting standards. Proven ability to handle multiple tasks efficiently, work both independently and within a team, and deliver exceptional customer service. Bilingual in Spanish and English with strong communication and problem-solving skills.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Accounting Officer

Scotia GBS
02.2024 - Current
  • Manage financial transactions and maintain accurate records for auditing purposes.
  • Reconcile accounts to ensure accuracy and compliance with financial regulations.
  • Collaborate with cross-functional teams to support financial reporting processes.
  • Utilize Microsoft Office tools for efficient data management and reporting.

Customer Service Representative

Newtech Global
09.2020 - 01.2024
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Utilized active listening and analytical problem-solving to enhance customer satisfaction.
  • Contacted customers to offer refunds on home appliances based on product warranties, ensuring high levels of customer satisfaction.

Sales Representative

Voice Team
12.2018 - 02.2019
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Customer Service Representative

Data Vimenca
10.2018 - 12.2018
  • Handled customer inquiries and complaints, ensuring timely resolutions.
  • Provided assistance to customers during money transfer transactions, ensuring accuracy and security.
  • Demonstrated excellent communication and customer care skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Skills

  • Financial Reporting & Reconciliation
  • Microsoft Office Suite
  • Customer Service
  • Email Management
  • Bilingual Communication (Spanish & English)
  • Bank reconciliation

Timeline

Accounting Officer

Scotia GBS
02.2024 - Current

Customer Service Representative

Newtech Global
09.2020 - 01.2024

Sales Representative

Voice Team
12.2018 - 02.2019

Customer Service Representative

Data Vimenca
10.2018 - 12.2018

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Francisco Jesús Tatis Cedeño