Francisco Cabral

My job is to contact potential clients or leads, and schedule appointments for a salesperson, service provider, or business representative. I'm often the first point of contact between the company and a potential customer.

- Reach out to prospects via phone, email, or message.
- Introduce the company’s product or service.

- Book a time that works for both the lead and the salesperson or team.
- Use tools like Calendly, Google Calendar, CRM systems, etc.

- Call or message people who didn’t respond.
- Remind prospects of upcoming appointments.

Main Responsibilities:

Deliver Excellent Customer Service:

- Provide professional, courteous, and empathetic service to personal and small-business banking clients.

- Actively listen to customers to understand their needs, and offer clear, helpful solutions.

- Handle inquiries, complaints, and service requests efficiently—either resolving them directly or escalating them when necessary.

Promote Digital Banking and Services.

- Assist clients with everyday banking transactions: deposits, withdrawals, account updates, bill payments, etc.

- Ensure accuracy in data entry and client information within internal systems (CRM or banking software).

Process transactions and account services.

- Educate customers on self-service tools, such as mobile banking, online banking, and ATMs.

- Identify sales or referral opportunities, and direct clients to appropriate banking products or teams.

• Supervise and coordinate the activities of technicians or sales staff handling appliance repairs or support.
• Assign tasks, cover service schedules, and ensure quality across operations.
• Mentor and train new team members, providing technical guidance, and coaching.
• Ensure appliance installations, repairs, and maintenance meet Samsung's quality standards.
• Review completed jobs, troubleshoot technical issues, and resolve escalated customer complaints.
• Maintain customer satisfaction by timely, accurate service delivery.

For Samsung Home Appliances, my job was helping customers troubleshoot and resolve issues with their Samsung devices, such as refrigerators, washers, dryers, ovens, dishwashers, or microwaves, via phone call.

- Guide customers, step by step, to diagnose problems.

- Provide clear, accurate instructions over the phone.

- Use remote diagnostic tools, or request videos/photos from customers.

- Stay up to date on the features and functions of Samsung’s home appliances.

- Advise customers on how to use their products correctly, to avoid future issues.

- Help them register their warranty, understand what’s covered, and guide them through the service processes.