Francis Perez Lara
Santo Domingo,32
Summary
Highly experienced in customer support roles. Familiarity with common software tools for customer relationship management and ticket handling, coupled with strong problem-solving skills and empathetic communication style. Demonstrated success in conflict resolution and commitment to continuous improvement in service delivery.
Overview
1
1
year of professional experience
Work History
Customer Support
Morgan&Morgan
Santo Domingo
09.2023 - Current
- Morgan & Morgan is one of Americas largest personal injury firm, who focuses on the interests of people injured in accidents. The firm handles various personal injury cases, including truck accidents, motorcycle accidents, medical malpractice, premises liability, and product liability.
- Provided personalized customer support by responding to inquiries promptly and accurately.
- Analyzed customer feedback data to identify areas of improvement in customer support services.
Assistant/Front Desk
Downtown Adult Literacy Learning Academy
Boston
- Managing and booking appointments, Prepared, and distributed papers and documents for meetings, PowerPoint presentations, Maintained filing systems, Made and returned phone calls, Photocopying and printing, Attended meetings and ran errands, Made flyers to promote the program, Good communication and time management skills, Maintained supplies and managed faxes, Kept records of all events and met deadlines, Maintained utmost discretion when dealing with sensitive topics
CSR. *Car Finance-Flagship Credit/Public Reputation* Google Listing/Collections
Advensus
Santo Domingo
- Handle customers diligently, courteously, and professionally while collecting payments, Maintain and update records of customers from whom collections are made, Sent out Postcards and or security text codes, Made sure that the customer was satisfied with the services we provided, Made callbacks to make sure that everything was working out in their favor
Receptionist
Public Reputation
Santo Domingo
- Answer and direct phone calls, Provide information by answering questions and requests, Produce and distribute correspondence memos, letters, faxes, and forms, Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies, Cover the reception desk when required, Handle sensitive information in a confidential manner, Receive, sort, and distribute the mail, Greeting and assisting visitors to the office, Maintain up-to-date employee holiday records, Excellent written and verbal communication skills, Reporting and Telephone Skills
Customer Service Representative
Talk2Rep/Outplex
Santo Domingo
- Recommended products to customers, thoroughly explaining details, Regularly exceeded daily sales and product add-on quotas, Consulted with outside parties to resolve discrepancies and create effective solutions, Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes, Responded to customer requests for products, services, and company information, Communicated with vendors regarding back order availability, future inventory, and special orders
CS Email Representative
Acquire BPO Call Center
Santo Domingo
- Responsible for personalizing emails while using templates, Problem-Solving Skills, Always make sure to show empathy in the emails, Made sure to fully understand and meet the customers' needs, Re-sent boxes of items and or items that arrived damaged during transit
CSR - Content Moderator | Roblox Moderator
Acquire BPO Call Center
Santo Domingo
- Responsible for blocking all accounts that violate the Terms of Use (TOU) or Community Rules
- The length of time an account is blocked depends on the severity of the behavior, We are also committed to protecting the privacy of our users, including children, supporting a safe environment, and ensuring that everyone follows the rules
Education
Chelsea High School
Skills
- Microsoft Excel
- Microsoft Office Word
- Ability to Multitask
- Fast Learner
- Time Management
- Problem Solving
- Computer Skills
- Adaptability
- Ability to Work in a Team
- Communication Skills
- Empathy
- Writing
- Teamwork
- Customer Support
- Memos
- Templates
- Microsoft PowerPoint
- E-Commerce
- File Organization
- Scheduling and Calendar Management
- Data Entry
- Presentations
Personal Information
Title: Bilingual CS Specialist | Data Entry | Virtual Assistant
Languages
- English
- Spanish
Languages
English
First Language
Spanish
Upper Intermediate (B2)
B2
Timeline
Customer Support
Morgan&Morgan
09.2023 - Current
Assistant/Front Desk
Downtown Adult Literacy Learning Academy
CSR. *Car Finance-Flagship Credit/Public Reputation* Google Listing/Collections
Advensus
Receptionist
Public Reputation
Customer Service Representative
Talk2Rep/Outplex
CS Email Representative
Acquire BPO Call Center
CSR - Content Moderator | Roblox Moderator
Acquire BPO Call Center
Chelsea High School
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