Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francheska Garcia Velez

Santo Domingo, Republica Dominicana

Summary

Proven Customer Service Representative at Vitpublicity, adept in problem-solving and active listening, excelled in de-escalating high-stress situations, enhancing customer loyalty. Skilled in Microsoft Outlook and staff training, significantly improved service delivery. Demonstrates critical thinking and a results-driven approach, ensuring customer satisfaction and repeat business.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Vitpublicity
Remoto
06.2018 - 06.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Bella Y Natural Beauty

Cashier
Santo Domingo
01.2023 - 12.2023
  • Collaborated with other healthcare professionals to provide comprehensive patient care plans.
  • Achieved high success rates in treating chronic conditions using natural therapies and modalities.
  • Maintained detailed records of client progress, adjusting treatments as necessary for optimal outcomes.
  • Assisted clients in setting achievable wellness goals that aligned with their unique needs and preferences.

Education

Bachelor Of Business Administration -

Universidad Unibe
Online Dominican Republic

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Microsoft Outlook
  • Staff Training

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Bella Y Natural Beauty

Cashier
01.2023 - 12.2023

Customer Service Representative

Vitpublicity
06.2018 - 06.2019

Bachelor Of Business Administration -

Universidad Unibe
Francheska Garcia Velez