Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Franchesca Morillo Montero

Franchesca Morillo Montero

English Teacher
Santo Domingo

Summary

  • Experienced in implementing clear routines, setting consistent expectations, and using positive reinforcement to maintain order and a focused learning environment.
  • Skilled at using interactive methods, visual aids, and age-appropriate language to capture children's attention and maintain their interest during English lessons.
  • Capable of adapting lessons to diverse learning styles, incorporating games, songs, and hands-on activities to keep children motivated and excited about learning English.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

English Teacher

Ministerio De Educacion (MINERD)
04.2022 - Current
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Experience with 4th grade of primary;
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Experience with 5th grade,
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Experience with 6th grade,
  • Organized field trips and guest speakers to supplement classroom instruction and expose students to real-world applications of course content.
  • Collaborated with colleagues on curriculum development, integrating cross-curricular concepts into lesson plans for a more comprehensive learning experience.
  • Increased student engagement by incorporating hands-on activities and group projects into lesson plans.
  • This period I`m working with 1st grade of secundary;
  • Organized engaging field trips that connected curriculum concepts to real-world experiences for students.
  • Collaborated with colleagues to develop interdisciplinary units, connecting subjects and enriching the overall curriculum.
  • Contributed significantly to improved classroom organization by maintaining clean spaces and proper storage of resources for easy access during lessons.
  • Provided one-on-one support for students with special needs, ensuring their full inclusion in classroom activities.

Bilingual Customer Service Representative

Teleperformance DR
12.2020 - 01.2022
  • Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
  • Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
  • Issued tickets to customers and collected payment and fees for desired services, can be in 15 calls each week.

School Administrative Assistant

Ministerio De Educacion (MINERD)
03.2019 - 09.2020
  • Assisted in budget management by accurately tracking expenses and maintaining detailed financial records.
  • Assisted in creating a safe school environment by updating emergency protocols regularly.
  • Aided in the evaluation process of staff members by collecting and organizing performance data for administrative review.
  • Streamlined administrative processes by implementing efficient filing and documentation systems.
  • Provided support during standardized testing periods by organizing test materials securely before distribution to classrooms.
  • Managed approximately 9 or 10 incoming calls, emails and faxes per day from customers, from the parents or the district.

Education

Teaching Induction

ISFODOSU
Santo Domingo, Dominican Republic
01.2023 - 11.2023

Basic Operations of Office Program

INFOTEP
Santo Domingo Este, Dominican Republic
04.2023 - 06.2023

Bachelor - Modern Languages

Universidad Tecnologica De Santiago (UTESA)
Santo Domingo, Dominican Republic
12.2014 - 10.2020

Human Relations

INFOTEP
Santo Domingo, Dominican Republic
10.2018 - 10.2018

Customer Service

INFOTEP
Santo Domingo, Dominican Republic
10.2018 - 10.2018

Skills

Bilingual proficiency (Spanish, English, French)

Excellent Classroom management

Problem-solving skills

Focused in the Student motivation

References

  • Rosa A. Sanchez Lopez

English teacher

Phone: 447-446-0227

E-mail: sanchezlopez03@gmail.com

  • Ana D. Martinez Rojas

English teacher

Phone: 829-587-8523

E-mail: darleny.85@hotmail.com

Timeline

Basic Operations of Office Program

INFOTEP
04.2023 - 06.2023

Teaching Induction

ISFODOSU
01.2023 - 11.2023

English Teacher

Ministerio De Educacion (MINERD)
04.2022 - Current

Bilingual Customer Service Representative

Teleperformance DR
12.2020 - 01.2022

School Administrative Assistant

Ministerio De Educacion (MINERD)
03.2019 - 09.2020

Human Relations

INFOTEP
10.2018 - 10.2018

Customer Service

INFOTEP
10.2018 - 10.2018

Bachelor - Modern Languages

Universidad Tecnologica De Santiago (UTESA)
12.2014 - 10.2020

Similar Profiles

CREATE PROFILE
Franchesca Morillo MonteroEnglish Teacher