Fraelkys Eloy
Summary
Enthusiastic professional with a solid background in customer service, member support, administrative tasks, and sales. Recognized for strong communication skills, clear writing, organization, and attention to detail. Able to perform well under pressure and easily adapt to dynamic environments, always providing a positive customer experience and ensuring efficient operations.
Overview
13
13
years of professional experience
Work History
Member Service Representative
Unlimited Vacation Club by AMResorts
11.2021 - 06.2025
- Educate members about available products, services, and benefits to promote engagement and retention.
- Resolve complaints or concerns with professionalism, empathy, and effective problem-solving skills
- Identify opportunities to improve service delivery and enhance the member experience
- Build and maintain strong relationships with customers to ensure satisfaction and long-term loyalty
- Identify customer needs and recommend appropriate solutions, demonstrating product knowledge and value
- Conduct presentations, product demonstrations, and negotiations to close deals effectively.
Member Service Representative
Palladium Travel Club
02.2017 - 07.2020
- Provide personalized assistance and information to members regarding hotel services, benefits, local attractions, dining options etc.
- Make reservations for restaurants, tours, entertainment, and transportation on behalf of guests
- Ensure guest requests are handled promptly, professionally, and with attention to detail
- Support data entry.
- Handle incoming and outgoing mail .
- Ensure the smooth daily operation of office activities
- Delivered exceptional guest experiences through effective communication and problem-solving skills.
Front Desk Agent
Palladium Travel Club
05.2014 - 01.2017
- Greet and welcome guests upon arrival with a warm and professional way.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest information
- Handle room reservations using the property management system.
- Provide information about hotel services, amenities, local attractions, and transportation options.
- Respond to guest inquiries, concerns, or complaints promptly and professionally
- Process payments, issue invoices, and balance cash or credit transactions
- Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Uphold security and privacy standards by verifying guest identification and maintaining records.
Shop Salesperson
WBA COLLECTION
10.2012 - 05.2014
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained visual merchandising standards to enhance store presentation and customer engagement.
- Monitored inventory levels and coordinated restocking efforts to optimize product availability.
- Increased customer satisfaction by providing personalized assistance and product recommendations.
Education
No Degree - Journalism And Mass Communication
CURE-UASD
HigueySkills
- Problem solving
- Client support
- Excellent Communication
- Customer complaint resolution
- Strong interpersonal skills
- Strategic sales development
- Effective problem resolution
- Proficient in Microsoft Office
- Proficient in computer applications
- Office administration support
- Accurate data entry
- Fluent in spoken and written English
- Proficient in Spanish communication
Language
SPANISH Proficient (C2)
English
Upper intermediate (B2)
Timeline
Member Service Representative
Unlimited Vacation Club by AMResorts
11.2021 - 06.2025
Member Service Representative
Palladium Travel Club
02.2017 - 07.2020
Front Desk Agent
Palladium Travel Club
05.2014 - 01.2017
Shop Salesperson
WBA COLLECTION
10.2012 - 05.2014
No Degree - Journalism And Mass Communication
CURE-UASD
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