FLORANGEL DE LA ROSA

• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Assisted manager in all aspects of business operations.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Demonstrated adaptability by quickly mastering new software applications as needed for various tasks projects.

Responsible for overseeing the day-to-day administrative operations of the hotel, ensuring smooth and efficient functioning while providing excellent customer service, manage and coordinate all administrative tasks to support hotel operations, staff management, analyze market trends with marketing department, customer service along with other tasks

At this hotel, I started as a Reception manager to finish being the hotel supervisor for all areas related to guests and rooms, some of my daily tasks were :

• Regularly communicated with guests through surveys and feedback channels, utilizing insights to make continuous improvements across hotel operations.
• Collaborated with housekeeping staff, (around 40-50 employees )maintaining immaculate rooms and public spaces to exceed guest expectations.
• Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
• Monitored budget expenditures closely, identifying areas for cost-saving initiatives without compromising service quality or guest satisfaction rates.

I was the office and operations Manager for this company, i manage daily office operations, including answering phones, greeting visitors, and handling correspondence. I was in charge of the payroll for the team, created the weekly payroll structure, I was the first point of contact for club members, addressing inquiries, resolving complaints, and providing information about club services and policies.