FÉLIX JOSÉ BELTRE ZABALA
Fumipower S.R.L
Santo Domingo
17
years of professional experience
Experienced bilingual professional with over 10 years in customer service, order management, and administrative operations. Delivers accurate results, supports customer needs, and manages accounts effectively in dynamic environments. Communicates effectively across corporate and educational settings. Founded Global Steps Academy, focusing on English learners at beginner and intermediate levels.
Work History
Order Manager (Data Entry Level)
- Managed and processed customer orders to ensure accuracy and efficiency.
- Verified order details and updated records to facilitate timely fulfillment.
- Coordinate with internal teams to resolve discrepancies.
- Provided customer support to address inquiries about order status and delivery.
- Minnesota (Remote)
Founder & Director
6 Months- Founded and managed an English academy for beginner and intermediate learners.
- Developed academic programs, teaching materials, and student progress systems.
- Oversaw operations, enrollment, scheduling, and communication.
- Taught English classes and supervise instructors.
Administrator
14 Years 6 Months- Supervised fumigation services at various locations. and supervise personnel.
- Assessed product quality through rigorous testing methods. and ensure proper use.
- Issued invoices, monitored tax payments, and maintained administrative records for accurate financial reporting.
Collections Agent / Data Entry
1 Year 1 Month- Conducted collection calls and followed up on outstanding balances to recover funds.
- Updated customer accounts and payment records, ensuring high accuracy to maintain data integrity.
- Provided support on balances, payment options, and account status to enhance customer understanding.
- Maintain compliance with company policies.
- Remote
Spanish–English Interpreter
2 Years 4 Months- Provided real-time interpretation for medical, legal, and business clients, facilitating clear communication and understanding.
- Maintained accuracy, confidentiality, and professionalism in all interpretations, ensuring trust and compliance with industry standards.
- Worked remotely to support clients
Spanish–English Interpreter
1 Year 6 Months- Delivered remote interpretation services to enhance communication in healthcare, government, and customer service sectors.
- Provided remote services for clients
- Provided real-time interpretation for meetings, ensuring clear communication between parties.
- Assisted in translating documents while maintaining context and cultural nuances.
- Supported team in facilitating bilingual training sessions to enhance understanding.
Customer Service Representative (Verizon)
2 Years 7 Months- Resolved technical issues, billing concerns, and device troubleshooting for customers to enhance their experience.
- Achieved customer satisfaction by effectively addressing and resolving service-related problems.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in navigating product features, ensuring satisfaction and retention.
- Documented interactions accurately in CRM systems to enhance service delivery efficiency.
Bilingual Customer Service Representative (Sprint)
2 Years 10 Months- Delivered technical support for mobile devices, billing inquiries, and service complaints, enhancing customer experience.
- Achieved sales goals while ensuring high customer satisfaction scores.
- Resolved customer inquiries in both English and Spanish, enhancing communication efficiency.
- Utilized CRM software to track customer interactions and ensure timely follow-ups.
- Provided product information and support, contributing to improved customer satisfaction scores.
Representative Mentor
2 Years 5 Months- Guided new representatives through live calls to enhance performance and confidence.
- Facilitated case resolution to improve customer satisfaction.
- Aided supervisors in training and quality assurance to maintain service standards.
Education
- Industrial Engineering (7th Semester)
Skills
Customer Service & Client Support
Order Management & Data Entry
Collections & Account Resolution
Spanish–English Interpretation
Technical Support (Telecom)
Billing & Payment Assistance
Administrative Operations
Training & Mentoring
Workflow Coordination
High Accuracy & Reliability
LANGUAGES
English — Native
Spanish — Native
Italian — Basic
Leadership
- Founder & Director of Global Steps Academy
- Mentor for new call center representatives
Technical Skills
- CRM Systems
- Order Management Platforms
- Call Center Tools
- Microsoft Office Suite
- Data Entry Systems
Timeline
Founder & Director
Global Steps Academy
01.2026 - CurrentRead More
Collections Agent / Data Entry
THRIVE
10.2024 - 11.2025Read More
Spanish–English Interpreter
TransPerfect
06.2022 - 10.2024Read More
Spanish–English Interpreter
Cyracom
06.2021 - 12.2022Read More
Customer Service Representative (Verizon)
Alorica
10.2018 - 05.2021Read More
Bilingual Customer Service Representative (Sprint)
ACS (Xerox)
08.2014 - 06.2017Read More
Administrator
Fumipower S.R.L
01.2012 - CurrentRead More
Representative Mentor
Pehil S.A
01.2010 - 06.2012Read More
Order Manager (Data Entry Level)
Crystal D
CurrentRead More
Universidad O&M
from Industrial Engineering (7th Semester)
Read More