Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
ResearchAssistant
FLAMER DURAN

FLAMER DURAN

Santo Domingo,Dominican Republic

Summary

Experienced and Proactive professional bringing many years of experience in telecommunications, specializing in AI-driven solutions, cloud platforms, digital transformation and customer retention strategies, service delivery, sales, and customer success. Demonstrated success in driving multimillion-dollar projects and revenue growth through SaaS, AI, and IoT solutions, while enhancing customer engagement and reducing churn. Recognized for driving organizational growth through innovative solutions, team leadership, and strategic planning and aligning business strategy with technology to maximize customer lifetime value. Proficient in leading cross-functional teams, cultivating C-level relationships, and executing market expansion strategies that consistently exceed P&L targets. Seeking a leadership role to deliver measurable results and drive growth.

Overview

17
17
years of professional experience

Work History

Director of Customer Success | Sales & Growth Strategist

Flytxt
01.2019 - Current
  • Company Overview: Flytxt is a company operating in Latin America & Europe
  • Implemented AI-driven strategies and predictive analytics, reducing churn by 10% and driving incremental revenue growth
  • Collaborated with the COO to enhance account management, leading to a 15% improvement in cross-sell opportunities and a 25% reduction in response times
  • Supervised P&L and Developed key account projects leveraging AI and Big Data, achieving a 15% reduction in operational costs and a 20% increase in resource efficiency for scalable service delivery
  • Flytxt is a company operating in Latin America & Europe

Senior Director Service Delivery

Flytxt
01.2015 - 01.2019
  • Company Overview: Flytxt is a company operating in Latin America & Europe
  • Developed and maintained strong relationships with key stakeholders, fostering long-term satisfaction as the primary point of contact for all inquiries
  • Compiled and analyzed industry benchmarks and internal performance metrics; insights gained informed pricing strategy adjustments that enhanced competitiveness, directly resulting in an increase of client inquiries by 40%
  • Designed and executed tailored account plans aligned with client objectives, resulting in a 20% increase in account growth and consistently exceeding revenue targets
  • Led sales pipelines with precision, ensuring timely follow-ups and accurate forecasting, which led to a 25% improvement in closure rates and improved revenue predictability
  • Collaborated with sales, marketing, and product teams to optimize offerings, resulting in a 15% increase in client engagement and a 20% boost in cross-sell opportunities
  • Performance Monitoring: Monitored account performance for continuous improvement and anticipatory support
  • Flytxt is a company operating in Latin America & Europe

Senior Project Manager

Altice Hispaniola
Santo Domingo, Dominican Republic
01.2014 - 01.2015
  • Company Overview: Altice is a telecommunications service provider company in the Dominican Republic
  • Delivered over 100 Value-Added Services (VAS) projects, improving reliability by 35%
  • Achieved 100% deadline adherence through robust QA processes and incident tracking
  • Oversaw all project elements from feasibility analysis to execution, including design, development, and evaluation, while defining goals and roles for the team
  • Altice is a telecommunications service provider company in the Dominican Republic

Senior VAS Engineer

Orange Dominicana
Santo Domingo, Dominican Republic
01.2012 - 01.2014
  • Company Overview: Orange is a telecommunications service provider company in the Dominican Republic from France Telecom Group
  • Managed 40+ VAS platforms for 3.5M+ customers with 99.9% uptime
  • Enhanced IT infrastructure efficiency by 25% and reduced downtime by 20%
  • Performed regular system health checks, improving performance by 20% and minimizing critical issues by 15%
  • Orange is a telecommunications service provider company in the Dominican Republic from France Telecom Group

Technical Operations Specialist

Star Cable
Santo Domingo, Dominican Republic
01.2008 - 01.2012

Star Cable is a telecommunications company that provides cable television services

  • Company Overview: Star Cable is a telecommunications company that provides cable television services
  • Improved system performance by 45% and reduced network setup time by 25%
  • Achieved a 98% SLA adherence rate by resolving technical issues effectively

Education

Leadership Transformative -

UNPHU
Sto. Dgo., Dominican Republic
01.2019

MBA in Strategic Management and Human Resources -

EOI
Spain
01.2015

MBA in Project Management -

PUCMM
Dominican Republic
01.2015

Bachelor's - Computer Sciences/Telematics

PUCMM
Dominican Republic
01.2012

Skills

  • Sales Strategy & Growth
  • Leadership Excellence
  • Predictive Analytics & Customer Retention
  • Digital Transformation & Revenue Optimization
  • AI Implementation & Big Data Analytics
  • Enterprise Software & Cloud-Based SaaS
  • Negotiation expertise
  • Complex Problem-solving
  • Customer relations
  • Sales process optimization
  • Negotiation tactics
  • Attention to detail
  • Human resource management
  • Relationship building
  • Budget administration

Accomplishments

  • Increased ARR from $4.5M to $19.5M through AI-driven strategies and revenue optimization initiatives, achieving 40-50% annual growth.
  • Directed CXO-level relationships across Latin America, maintaining a 95% client retention rate.
  • Reduced churn by 10% and drove incremental revenue growth via predictive analytics.
  • Improved client satisfaction scores from 85% to over 90% by addressing process bottlenecks.
  • Mentored and developed 12 team members, fostering team efficiency and growth.

Languages

  • Spanish, Native
  • English, Advanced

Timeline

Director of Customer Success | Sales & Growth Strategist

Flytxt
01.2019 - Current

Senior Director Service Delivery

Flytxt
01.2015 - 01.2019

Senior Project Manager

Altice Hispaniola
01.2014 - 01.2015

Senior VAS Engineer

Orange Dominicana
01.2012 - 01.2014

Technical Operations Specialist

Star Cable
01.2008 - 01.2012

Leadership Transformative -

UNPHU

MBA in Strategic Management and Human Resources -

EOI

MBA in Project Management -

PUCMM

Bachelor's - Computer Sciences/Telematics

PUCMM
FLAMER DURAN