Play guitar
Oliver Cruz
International Business
Santo Domingo,DN
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Experienced customer service professional bringing 2 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about custom regulations and standards.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Logistics Analyst
Point Global Logistics
Santo Domingo, Distrito nacional
01.2022 - Current
- Coordinated resolution of issues with warehouses, sales brokers and carriers.
- Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing, and weight compliance.
- Managed system support functions to set priorities and service levels expectations.
- Verified accurate account invoicing through collaboration with accounting department.
Customer Service Representative
Tropical Shipping
Santo Domingo, Distrito Nacional
03.2020 - 01.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Collaborated with quality assurance team to comply with regulatory requirements.
- Worked with internal team members to remedy issues with preemptive solutions.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Developed and maintained courteous and effective working relationships.
Education
BBA - International Business
UNAPEC
Santo Domingo, Dominican Republic 01.2016 - 10.2021
High School Diploma -
Belisario Peguero Guerrero
Santo Domingo, Dominican Republic 06.2012 - 10.2015
Skills
Shipping Documentation
Deadline and scheduling management
Spreadsheet tracking
Operational efficiency
Import/export requirements knowledge
Shipment coordinating
Accomplishments
- Diploma in Logistics and International Trade, Dominican American
- Diploma in Customs Operations and International Trade, Dominican American
Interests
Travel
Timeline
Logistics Analyst
Point Global Logistics
01.2022 - Current
Customer Service Representative
Tropical Shipping
03.2020 - 01.2022
BBA - International Business
UNAPEC
01.2016 - 10.2021
High School Diploma -
Belisario Peguero Guerrero
06.2012 - 10.2015