Farlyn Posadas
Bajos De Haina,21
Summary
Dedicated operator with expertise in managing customer accounts and resolving payment disputes. Proficient in collection software, ensuring efficient debt recovery through effective negotiation of payment plans. Committed to building positive client relationships that enhance customer satisfaction and retention.
Overview
5
5
years of professional experience
Work History
Operator
Broadway Support Services
Distrito Nacional, Santo Domingo
11.2025 - Current
- Reviewed applications and documents to assess candidate qualifications for eligibility.
- Maintained accurate records of applicant qualifications to ensure compliance with company policy.
Operator
Advensus
Distrito Nacional , Santo Domingo
11.2024 - 11.2025
- Managed customer accounts and resolved payment disputes effectively.
- Conducted regular follow-ups with clients regarding outstanding balances.
- Utilized collection software to track payment status and manage accounts.
- Negotiated payment plans with clients to facilitate timely settlements.
- Collaborated with team members to improve collection strategies and processes.
- Maintained accurate records of interactions and communications with clients.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Operator
ERC Global
Distrito Nacional, Santo Domingo
09.2021 - 11.2024
- Facilitated collections by managing accounts and communicating with clients to ensure timely payments
- Managed customer retention efforts through personalized outreach and follow-up to maintain client relationships
- Delivered customer support via phone and email, addressing inquiries and resolving issues to enhance customer satisfaction
Education
High School Diploma -
Colegio Episcopal San Marcos
Bajos De Haina09-2015
Skills
- Collection software proficiency
- Data entry
- Record maintenance
- Customer relationship management
- Account management
- Client negotiation
- Dispute resolution
Languages
Spanish
Native
Native
English
Advanced (C1)
C1
Timeline
Operator
Broadway Support Services
11.2025 - Current
Operator
Advensus
11.2024 - 11.2025
Operator
ERC Global
09.2021 - 11.2024
High School Diploma -
Colegio Episcopal San Marcos