Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ezequiel Fowler

Customer Service / Virtual Assistant
Santo Domingo,27

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

Customer Service Agent

Telecom Networks Dominicana
11.2023 - 10.2024
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers who were seeking an uncontested divorce.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Educated customers about billing, payment processing and support policies and procedures.

Medical Biller

Ruby Staffing
05.2023 - 10.2023
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Collected payments and applied to patient accounts.
  • Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.

Patient Care Specialist

Contact Centers Dominicana
02.2022 - 04.2023
  • Optimized scheduling for patient appointments and procedures, minimizing wait times and improving service efficiency.
  • Enhanced patient safety by adhering to all MRI safety and control standards, minimizing health risks.
  • Improved patient satisfaction with thorough and empathetic communication about care plans and procedures.

Education

English Courses - English

Instituto Dominico Americano
Santo Domingo, Dominican Republic
05.2001 -

High School Diploma -

Colegio Santa Monica
Caracas, Venezuela
05.2001 -

Skills

Customer Service

Empathetic and genuine

Problem Resolution

Live chat support

Call center experience

Languages

English
Professional Working

Timeline

Customer Service Agent

Telecom Networks Dominicana
11.2023 - 10.2024

Medical Biller

Ruby Staffing
05.2023 - 10.2023

Patient Care Specialist

Contact Centers Dominicana
02.2022 - 04.2023

English Courses - English

Instituto Dominico Americano
05.2001 -

High School Diploma -

Colegio Santa Monica
05.2001 -

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Ezequiel FowlerCustomer Service / Virtual Assistant