Microsoft office
Ezequiel Diaz Urbaez
Accountant
Santo Domingo
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in english and spanish and on native language also looking forward to learn french soon.
My objectives are to perform skills, energy and knowledge in the labor sphere and to the society, I may describe myself as a systematic, patient and driven person at the same time, energetic and motivational young man looking for grow mentally in every field or phase of this life and contribute to the company’s growth as well, this is just a piece of me.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Amusement Ride Operator
Track family fun parks
Branson,Missouri
05.2021 - 09.2023
- Managed over 50 customers calls per day.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Conducted inventory, stocking and merchandising to track supplies and placed orders.
- Trained new ride operators on safety procedures and ride operations.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Monitored passengers and ride operations and enforced safety regulations.
- Fostered communication between ride operators and other amusement park personnel to support operations.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Built and established positive relationships with patrons, team members and supervisors.
- Supervised gameplay and monitored guests' actions to prevent theft.
Food Service Worker
Papa Johns
Branson,Missouri
05.2022 - 09.2022
- Managed to make over 100 orders on super busy holiday.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Set up and broke down food service lines quickly to maintain service flow.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Monitored food quality and freshness throughout day.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Greeted customers and answered inquiries regarding menu items and specials.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
Customer Care Representative
Price Pfister (Spectrum Brands)
11.2020 - 07.2021
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Adapted to new applications and maintained knowledge of current technologies.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer account discrepancies and concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer service and tech support agent
MLB.Tv (Major league baseball)
07.2020 - 11.2020
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Tech support provider on several devices where streaming service were installed.
Customer service agent
Windstream (Kinetic )
03.2019 - 12.2019
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Education
Bachelor of Accountancy - Accountant
UASD
Santo Domingo, Dominican Republic 01.2017 - Current
Customer Service Course - Customer Service
Edutin
Https://edutin.com/ 01.2017 - 02.2017
High School Diploma -
Instituto Politecnico Professor Juan Bosh
Santo Domingo, Dominican Republic 05.2012 - 05.2016
Skills
Safety compliance
undefinedSoftware
Avalla
Adobe
Google Docs
Interests
Gym
Outdoors
Timeline
Food Service Worker
Papa Johns
05.2022 - 09.2022
Amusement Ride Operator
Track family fun parks
05.2021 - 09.2023
Customer Care Representative
Price Pfister (Spectrum Brands)
11.2020 - 07.2021
Customer service and tech support agent
MLB.Tv (Major league baseball)
07.2020 - 11.2020
Customer service agent
Windstream (Kinetic )
03.2019 - 12.2019
Bachelor of Accountancy - Accountant
UASD
01.2017 - Current
Customer Service Course - Customer Service
Edutin
01.2017 - 02.2017
High School Diploma -
Instituto Politecnico Professor Juan Bosh
05.2012 - 05.2016
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