Team sports Volunteering Blogging Club membership
Evaristo Agramonte
Customer Service Representative
Santiago, Dominican Republic ,32
Summary
Objective:
Highly self-motivated and goal-oriented professional with over 15 years of experience in sales, customer service, and technical support across various industries. I am committed to utilizing my training skills to drive positive impacts for the company. Known for my honesty, punctuality, and ability to maintain customer databases and resolve complex issues, I am dedicated to aligning with the commercial goals of the organization. I thrive in collaborative team environments, where my respectful, responsible, and flexible nature allows me to quickly adapt and contribute effectively. With a strong track record of reliability and the ability to work efficiently under pressure, I am ready to bring my expertise to support the company's success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
45
45
Languages, Digital marketing, Cyber Security, Microsoft
15
15
Certification
5
5
Languages, Digital marketing, Cyber Security, Microsoft
Work History
Finance Manager
JKJ Auto sales & Services
01.2005
Billing Specialist
TLC-Associates
02.2023 - Current
Collection/Negotiator Debt consolidation Agent
Debt USA
04.2022 - 01.2023
Customer Services and tech Support
Concentrix
08.2021 - 04.2022
HR, ADP Advisor
ERC Working Bees Naco
02.2021 - 08.2021
Customer Service, Agent Advisor
CCD
03.2020 - 01.2021
Tech support /Floor Support, Customer Services, Assistance Sup
CONDUENT
04.2018 - 01.2020
General Manager
Metro Star Management
Forest Hills
01.2011 - 01.2017
Director of operation
Cash for Crash
01.2009 - 01.2011
Special Finance Manager
Paramus Auto Mall
01.2001 - 01.2005
Special Finance Manager
Multi Chevrolet of union NJ
01.1998 - 01.2001
Business Manager
Sandy's Cars Services
Corona
01.1995 - 01.1998
Business Manager
Watson Cars Services
Bronx
01.1990 - 01.1995
Business Manager
Union Cars Services
Bronx
01.1985 - 01.1990
Family Business Owner
R&E Car Services and Repair
Bronx
01.1982 - 01.1985
Tours Operator
Pays tours and Travel Agency
Santo Domingo
01.1979 - 01.1982
Education
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- Competer Skill
- Customer Services
- Human Resource
- Problem Solver
- Dispatcher with over 250 unit
- Office Manager
- Account Payable
- Microsoft Office - Windows, Word, Excel
- Shooting Training
- Personal Training
- Kickboxing training
- First Aid Training
- Tactical Training Course
- Project management Training
- Special Finance Manager, training 2002, Paramus NJ
- Human Resource Management, training 2005, Hackensack NJ
- Project Management, training, 2008 Parsippany NJ
- Buy Here Pay Here Training, 2009 Las Vegas, NV
- Computer Skill
- High School Graduate on 1980, Theodore Roosevelt, Bronx NY
Cyber Security - Cyber Operations And Warfare
Digital Marketing
02.2024
Skills
Business Forecasting
Performance Analysis
Financial Management
Strategic Planning
Continuous Improvement
Customer Satisfaction
Proficient in [Software
Customer relationship development
Staff Training
Team Building Leadership
Proactive and Focused
Customer Service
Multitasking Abilities
Fraud prevention
Problem-solving aptitude
Loan Processing
Goal Setting
Relationship Building
Critical Thinking
Work Planning
Customer Service Support
Verbal and written communication
Coaching and training
Additional Information
For more information please contact me at the numbers listed on top or Email me, Thank you very much and I hope to hear from you soon.
Business References
- BM, Vincent Rodriguez, (864) 881-4457 Ext 1010
- Lic. Jorge Peralta, (829) 712-1755
- Lic:George Perez, (809) 878-0196
Availability
Available For Interview, Anytime, Available to star work, Upon request, Position, Open
Cedula No
001-17556266
Personal Information
- Date of Birth: 10/26/62
- Nationality: Dominicana
- Marital Status: Divorciado
References
- Maria Agramonte, (561) 414-6165
- Yenniffer Lara, (201) 340-1110
- Richard Severino, (829) 912 2514
Accomplishments
- Documented and resolved Issue
- Resolved product issue
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Interests
Spend time with my family and friends
Tennis 🎾 and Chess Regularly
Workout 6 times at week
Affiliations
- Project Management Institute
- American Marketing Association
Certification
Digital Marketing
Timeline
Digital Marketing
03-2024
Billing Specialist - TLC-Associates
02.2023 - Current
Collection/Negotiator Debt consolidation Agent - Debt USA
04.2022 - 01.2023
Customer Services and tech Support - Concentrix
08.2021 - 04.2022
HR, ADP Advisor - ERC Working Bees Naco
02.2021 - 08.2021
Customer Service, Agent Advisor - CCD
03.2020 - 01.2021
Tech support /Floor Support, Customer Services, Assistance Sup - CONDUENT
04.2018 - 01.2020
General Manager - Metro Star Management
01.2011 - 01.2017
Director of operation - Cash for Crash
01.2009 - 01.2011
Finance Manager - JKJ Auto sales & Services
01.2005
Special Finance Manager - Paramus Auto Mall
01.2001 - 01.2005
Special Finance Manager - Multi Chevrolet of union NJ
01.1998 - 01.2001
Business Manager - Sandy's Cars Services
01.1995 - 01.1998
Business Manager - Watson Cars Services
01.1990 - 01.1995
Business Manager - Union Cars Services
01.1985 - 01.1990
Family Business Owner - R&E Car Services and Repair
01.1982 - 01.1985
Tours Operator - Pays tours and Travel Agency
01.1979 - 01.1982
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UniAthena Community - Cyber Security , Cyber Operations And Warfare
UniAthena Community - , Digital Marketing