Conscientious about managing customer concerns to last detail. Top-notch abilities in servicing accounts, processing payments and scheduling appointments. Experienced in accurately completing complex paperwork to support customer needs.
Overview
3
3
years of professional experience
Work History
Customer Service Advisor
SCOTIABANK GBS
01.2022 - 01.2024
Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Technical Support and Customer Service
CONCENTRIX
01.2021 - 01.2022
Managed high call volumes while maintaining quality service and professionalism under pressure.
Served as reliable resource within team by assisting colleagues with challenging cases when appropriate.
Developed and maintained a comprehensive knowledge base to expedite issue identification and resolution.
Education
Bachelor's Degree - Marketing
Universidad Tecnologica De Santiago - UTESA
Skills
Responsible
Hardworking
Punctual
Eager to learn
Customer Relations
Customer Focus
Schedule Management
Appointment Scheduling
Microsoft Excel
Documentation
Personal Information
ID Number: 402-1259199-0
Complementary education
INFOTEP, Accounting assistant, Budget accounting manager, Tax accounting manager, Inventory manager, Microsoft Office packages (Word, Excel, and PowerPoint) (in progress)