Eury Encarnacion
Summary
Conscientious about managing customer concerns to last detail. Top-notch abilities in servicing accounts, processing payments and scheduling appointments. Experienced in accurately completing complex paperwork to support customer needs.
Overview
3
3
years of professional experience
Work History
Customer Service Advisor
SCOTIABANK GBS
01.2022 - 01.2024
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Technical Support and Customer Service
CONCENTRIX
01.2021 - 01.2022
- Managed high call volumes while maintaining quality service and professionalism under pressure.
- Served as reliable resource within team by assisting colleagues with challenging cases when appropriate.
- Developed and maintained a comprehensive knowledge base to expedite issue identification and resolution.
Education
Bachelor's Degree - Marketing
Universidad Tecnologica De Santiago - UTESA
Skills
- Responsible
- Hardworking
- Punctual
- Eager to learn
- Customer Relations
- Customer Focus
- Schedule Management
- Appointment Scheduling
- Microsoft Excel
- Documentation
Personal Information
ID Number: 402-1259199-0
Complementary education
INFOTEP, Accounting assistant, Budget accounting manager, Tax accounting manager, Inventory manager, Microsoft Office packages (Word, Excel, and PowerPoint) (in progress)
References
- Mayra Encarnacion, 809-701-1101
- Arianny Linares, 849-258-7164
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Advisor
SCOTIABANK GBS
01.2022 - 01.2024
Technical Support and Customer Service
CONCENTRIX
01.2021 - 01.2022
Bachelor's Degree - Marketing
Universidad Tecnologica De Santiago - UTESA
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