Summary
Overview
Work History
Education
Skills
Websites
Learning new things. Overcoming challenges
Languages
Timeline
Generic

Eude Litza Pierre Louis

Santo Domingo

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

QA Analyst

Travel Pass Group
12.2022 - Current
  • Analyzed agent phone calls and interactions with customers for over 8 hours
  • Reported using Excel to manager and supervisor system defects and creating call audit
  • Entered data accurately into the designated systems while ensuring completeness and precision.
  • Monitored daily tasks and evaluation reports, reducing data duplication and redundant evaluations
  • Enhanced QA form efficiency by 20% through collaboration with a colleague to identify and address areas requiring greater focus on performance.

Customer Service Representative

EC Call Center
12.2021 - 11.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume calls while maintaining quality service standards.
  • Collaborated with team members to improve customer feedback processes.
  • Assisted in training new representatives on company policies and systems.

English Interpreter

Norwegian Emergency Medical Team
09.2021 - 10.2021
  • Performed data entry and translation tasks Monday through Saturday, ensuring high accuracy, and maintaining a strong reputation for excellence
  • Effectively prioritized tasks and met deadlines, even under tight time constraints, showcasing strong attention to detail.
  • Organized meetings and managed agendas, leveraging advanced Microsoft Word tools to streamline processes and improve efficiency.
  • Maintained excellent command of English, both oral and written, and provided exceptional customer service.

Education

Business and Leadership Skills

Brigham Young University–Idaho
Rexburg, Idaho
07.2023

Administrative Assistant

Brigham Young University–Idaho
Rexburg, Idaho
07.2022

Pathway Connect Certificate - undefined

BYU–Pathway Worldwide
12.2021

Skills

  • Exceptional Communication Skills Both English and French
  • Dependable Professional
  • Time and Project Management
  • Advanced Multitasking Abilities
  • Experienced with Digital Content Management Tools
  • Experienced with Microsoft Suites and Google Workspace
  • Teamwork and Cultural Adaptability
  • Keen Attention to Detail
  • Fast Learner

Learning new things. Overcoming challenges

I have a strong passion for continuous learning and personal growth. I genuinely enjoy diving into new topics, acquiring new skills, and expanding my understanding across various fields. I find motivation in overcoming challenges—whether it's solving a complex problem, adapting to new situations, or stepping outside of my comfort zone. For me, each challenge is an opportunity to improve, and I thrive on the sense of achievement that comes from turning obstacles into accomplishments. This mindset not only fuels my curiosity but also helps me stay resilient and adaptable in both my personal and professional life.

Languages

French
Advanced (C1)
English
Advanced (C1)
Spanish
Elementary (A2)

Timeline

QA Analyst

Travel Pass Group
12.2022 - Current

Customer Service Representative

EC Call Center
12.2021 - 11.2022

English Interpreter

Norwegian Emergency Medical Team
09.2021 - 10.2021

Administrative Assistant

Brigham Young University–Idaho

Pathway Connect Certificate - undefined

BYU–Pathway Worldwide

Business and Leadership Skills

Brigham Young University–Idaho
Eude Litza Pierre Louis