Estiben Michel Silva Macario

I work for 1-800-MD, a telemedicine company, where I help approximately 20+ patients with their requests so that they can get help from telemedicine doctors and have their prescriptions sent to the pharmacy.

Active listening techniques helped build rapport with clients, which increased retention rates and generated favorable client feedback.
answered inquiries from clients for information about the business, goods, and services.
increased client satisfaction by giving accurate information and quickly resolving issues. I helped customers with their questions regarding any devices while I worked at Lowe's in the chat service department.

• When I worked for a telecom company like Boost Mobile, formerly known as Sprint's social media department, I empathetically resolved customer complaints, which led to increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. I managed approximately 20 chats through social media daily.