Overview
Work History
Education
Skills
Timeline
Generic

Estiben Michel Silva

Distrito Nacional,01

Overview

8
8
years of professional experience

Work History

Customer Care Representative

Trueshore
Distrito Nacional, Nacional
09.2021 - Current
  • I currently work for a telemedicine company known as 1-800MD, where I provide patients with assistance and assign them doctors in order to be treated in accordance with the symptoms they present.
  • I sent the patient's medications to the pharmacy.
  • I make sure international patients visiting the U.S. receive the deserved assistance.

Customer Service Representative

OutPLEX
Distrito Nacional
11.2019 - 08.2021
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Handled returns and exchanges according to company policies.
  • Greeted customers to determine wants or needs.

Customer Service Representative

Conduent
Distrito Nacional, Santo Domingo
08.2017 - 08.2019
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Bachelor of Arts - Foreign Languages Education

UASD
Santo Domingo
09-2025

Skills

  • Language instruction
  • Curriculum development
  • Assessment strategies
  • Customer support
  • Cultural awareness
  • Communication skills
  • Team collaboration
  • Critical thinking
  • Empathy and patience
  • Conflict resolution
  • Call center experience

Timeline

Customer Care Representative

Trueshore
09.2021 - Current

Customer Service Representative

OutPLEX
11.2019 - 08.2021

Customer Service Representative

Conduent
08.2017 - 08.2019

Bachelor of Arts - Foreign Languages Education

UASD

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Estiben Michel Silva