I currently work for a telemedicine company known as 1-800MD, where I provide patients with assistance and assign them doctors in order to be treated in accordance with the symptoms they present.
I sent the patient's medications to the pharmacy.
I make sure international patients visiting the U.S. receive the deserved assistance.
Customer Service Representative
OutPLEX
Distrito Nacional
11.2019 - 08.2021
Monitored customer satisfaction levels through surveys and feedback forms.
Organized store by returning merchandise to proper areas and restocked displays.
Handled returns and exchanges according to company policies.
Greeted customers to determine wants or needs.
Customer Service Representative
Conduent
Distrito Nacional, Santo Domingo
08.2017 - 08.2019
Prepared and evaluated CRM reports to identify problems and areas for improvement.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.