Estephanie Lissette Noguera Feliz
Bella Vista,Dominicana
Summary
Dynamic Administrative Manager at Grupo Avant with a strong record of enhancing sales performance and client satisfaction. Proven expertise in lead generation and CRM management, successfully implementing strategies that increased revenue and optimized operations. Recognized for exceptional organizational leadership and a commitment to excellence in fast-paced environments. Core competencies include problem-solving, strategic planning, and team leadership, resulting in improved operational efficiency and effective communication systems.
Overview
15
15
years of professional experience
Work History
Administrative Manager
Grupo Avant
07.2021 - Current
- Managed daily operations of motorcycle store.
- Led sales performance in motorcycle, apparel, and accessory categories.
- Oversaw client relationships to guarantee post-purchase satisfaction.
- Elevated collective motivation.
- Coordinated and executed successful events.
- Increased revenue through effective sales strategies.
- Developed and implemented administrative procedures to maximize efficiency.
- Provided support to departmental managers in the development of project plans and initiatives.
Sales Development Manager
Passion Fruits Solutions
08.2020 - 06.2021
- Managed business development and B2B lead generation projects for agency clients.
- Set up systems that track leads from initial contact through close of sale.
- Maintained current knowledge of industry trends, regulations, technologies that may impact the business operations or strategy.
- Provided training sessions for staff on selling techniques, customer service, and product knowledge.
- Developed and implemented sales strategies to improve customer acquisition, retention, and profitability.
- Created and maintained relationships with key clients by providing excellent service and support.
Business Development Manager
Eminence Talent Group
08.2020 - 06.2021
- Utilized Sales Navigator to connect with prospects in the Cannabis industry.
- Drafted proposals for prospects in response to their requests for information.
- Coordinated with marketing team to develop promotional materials and campaigns.
- Maintained a database of existing customers and prospective leads.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
- Conducted research on industry trends, competitor activities, and customer needs.
- Developed and implemented strategies to increase sales and market share.
Customer Service Agent
Home Depot
10.2019 - 06.2020
- Assisted customers with product inquiries, exchanges, and refunds.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Ensured compliance with applicable laws when dealing with customers.
- Tracked orders from placement to delivery using internal systems.
- Provided product information to customers in a timely manner.
- Monitored customer feedback through surveys and other methods for quality assurance purposes.
- Resolved customer complaints quickly and efficiently.
- Answered incoming calls promptly and professionally within company standards.
- Identified opportunities to improve customer service processes and procedures.
Customer Service Agent and Researcher
Newtech Global
08.2018 - 10.2019
- Enhanced support processes through comprehensive analysis and teamwork.
- Provided technical support over the phone when needed.
- Provided product information to customers in a timely manner.
- Created reports detailing customer interactions for management review.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Tracked orders from placement to delivery using internal systems.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Resolved customer complaints quickly and efficiently.
- Attended training sessions regularly to stay current on new products or services.
Operations Supervisor
Data Vimenca , S.A.
09.2014 - 06.2018
- Managed operations of 50-member team providing merchant support on POS systems.
- Prepared reports on operational performance metrics and presented them to management team.
- Monitored staff performance and provided feedback for improvement.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Developed strong relationships with customers through excellent customer service practices.
- Identified areas of improvement and developed strategies to increase efficiency.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
Customer Success Specialist
Data Vimenca , S.A.
09.2010 - 06.2014
- Delivered support to merchants by addressing inquiries about retailer services accounts.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Asistente de Producción
Activa EP – Logística y Organización Eventos
03.2010 - 09.2010
- Formulated and applied methods to boost executive effectiveness.
- Strengthened connections between organizational divisions.
- Streamlined communication channels between senior leadership and team members.
- Received visitors with a friendly demeanor upon their arrival at office premises.
- Directed catering operations for events hosted by the organization.
Education
Inside Sales courses -
01.2021
Idiomas -
Universidad APEC
09.2014
Bachiller -
Instituto San Juan Bautista
06-2010
Instituto de Inglés -
Universidad APEC
01.2008
Skills
- Cold Calling
- Email Handling
- Lead Generation
- Sales
- B2B/ B2C Business Development
- Sales Navigator
- CRM Handling
- Office management
- Staff management
- Scheduling
- Expense reporting
- Meeting coordination
- Employee onboarding
- Training and coaching
- Customer service management
- Administrative support
- Administrative improvement
- Performance improvement
- Budget administration
- Organizational leadership
- Office administration
- Mail handling
- Organization and multitasking
- Quality standards
- Project management
- Technical support
- Data management
- Calendar management
- Event planning
- Event coordination
- Reliability
- Data entry
Sales Experience
- Cold Calling
- Email Handling
- Lead Generation
- Sales
- B2B/ B2C Business Development
- Sales Navigator
- CRM Handling
Professional Qualities
- Critical thinking
- Problem-solving
- Decision-making
- Attention to detail
- Analytical skills
- Teamwork
- Collaboration
- Multitasking
Personal Information
- Identification Number: 001-1886679-7
- Date of Birth: 10/26/91
- Nationality: Dominicana
- Marital Status: Soltera
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Administrative Manager
Grupo Avant
07.2021 - Current
Sales Development Manager
Passion Fruits Solutions
08.2020 - 06.2021
Business Development Manager
Eminence Talent Group
08.2020 - 06.2021
Customer Service Agent
Home Depot
10.2019 - 06.2020
Customer Service Agent and Researcher
Newtech Global
08.2018 - 10.2019
Operations Supervisor
Data Vimenca , S.A.
09.2014 - 06.2018
Customer Success Specialist
Data Vimenca , S.A.
09.2010 - 06.2014
Asistente de Producción
Activa EP – Logística y Organización Eventos
03.2010 - 09.2010
Inside Sales courses -
Idiomas -
Universidad APEC
Bachiller -
Instituto San Juan Bautista
Instituto de Inglés -
Universidad APEC
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