Esmailin Soniel Taveras Núñez
Frankford,Philadelphia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Profesor
Profesor
Nagua, Maria Trinidad Sanchez
05.2021 - 07.2024
- Advised students on academic issues and career paths.
- Engaged with colleagues in scholarly activities at professional conferences.
- Evaluated student performance through tests, quizzes, and other assessments.
Administrador Compañia De Internet
Administration
Matancitas, Nagua, Maria Trinidad Sanchez, Republica Dominicana
12.2014 - 10.2023
- Responded promptly to customer complaints in a professional manner.
- Developed spreadsheets to track project progress, budgets and other related data.
- Provided technical assistance with computer hardware and software issues when needed.
- Answered incoming calls and responded to customer inquiries.
Virtual Tutor
Universidad Abierta Para Adultos
Nagua, Dominican Republic
05.2016 - 02.2017
- Demonstrated various teaching techniques to engage students in the learning process.
- Encouraged students to ask questions and participate in discussions.
- Adapted instruction methods based on individual learning styles.
- Maintained accurate records of student progress for reporting purposes.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Designed forms and templates to streamline workflow processes within organization.
- Provided technical assistance with computer hardware and software issues when needed.
- Managed office supplies inventory and placed orders when necessary.
- Answered incoming calls and responded to customer inquiries.
Customer Service and attention
Celebrity Summy, Royal Caribbean
New Jersey, USA
05.2014
- Collaborated with cross-functional teams across departments to achieve organizational goals.
- Assisted with training new employees on customer service techniques and processes.
Education
Master of Arts - Social Sciences Education
Universidad Abierta Para Adultos (UAPA)
Dominican Republic01-2020
Master - Tourism Business Administration
Universidad Abierta Para Adultos (UAPA)
Dominican Republic01-2013
Skills
- Progress Reporting
- Records Management
- Student Evaluation
- Educational feedback
- Learning techniques
- Academic Advisory
- Clerical Support
- Correspondence Writing
- Tech-Savvy
- Database entry
- Organizational Leadership
- Organizational Skills
- Analytical and Critical Thinking
Highschool
Ana Rosa Castillo, Hight School, Matancitas (2000-2004)
Personalreference
YOCIBEL MEJIA, 347-824-4713
Birthdayplace
Santo Domingo
Degrees
- Degree in Social Sciences, Universidad Abierta Para Adultos (UAPA- NAGUA), 2020
- Executive MBA Gadex Business English, Cádiz University, Business School (Formato Educativo (UCA), (Spain), 2017
- Specialty in Quality Management System ISO 9001, Cadiz University (UCA) Spain, 2017
- Bachelor Degree In Tourism Business Administration (CUN LAUDE), Universidad Abierta Para Adultos (UAPA) (NAGUA), 2013
Coursework
- English by Immersion (2013) (UASD Nagua Campus)
- Accounting Assistant Certification (317 hours) (INFOTEP) Santiago 07-28-2015
- Office and Internet Program Manager (125 hours) (INFOTEP) Santiago 09-12-2018
- Operating Systems Technician at the Northeast Computer Center (Nagua) 2001
- Technical course in computing at INFOTEP, (foundation for the development of San José de Matanzas) Nagua, (2001)
- Excellence in Customer Service and Attention Workshop Course, UAPA Nagua (2013)
- Effective Management Workshop Course of the Reservation Department, UAPA Nagua (2012)
- Tourism Marketing Workshop of the Pan American Confederation of Hotels, Gastronomy and Tourism (CONPEHT) UAPA (City Hall of Santiago de los Caballeros) (2012)
- Intelligent Entrepreneurship Workshop Progressive Youth Foundation UASD Nagua, 01-07-2017
- Certificate of participation in the Seminar Challenges and Challenges of the Tourism Market Sustainable (UAPA Nagua) (2013)
- Workshop on Rural Tourism, Leadership and Local Development and Entrepreneurship (UASD Leaders Development Program, Nagua) 08-11-2013
- Certified as a Volunteer (Medical Translator) New Horizons 2016 Project of the North American Air Force 10-11-2016, Dom. Rep.
- Customer Service and attention at Celebrity Summy, Royal Caribbean, (Cruise) New Jersey, USA May 2014
- Virtual Tutor of Universidad Abierta Para Adultos (College) UAPA Nagua Campus May 2016 - February 2017
Personal Information
- Date of Birth: 11/24/87
- Nationality: Dominican
- Marital Status: Single
Accomplishments
- Graduado con honores en la licenciatura en Administracion de empresas turisticas (CUM LAUDE)
Timeline
Profesor
Profesor
05.2021 - 07.2024
Virtual Tutor
Universidad Abierta Para Adultos
05.2016 - 02.2017
Administrador Compañia De Internet
Administration
12.2014 - 10.2023
Customer Service and attention
Celebrity Summy, Royal Caribbean
05.2014
Master of Arts - Social Sciences Education
Universidad Abierta Para Adultos (UAPA)
Master - Tourism Business Administration
Universidad Abierta Para Adultos (UAPA)
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