Lori Diaz
Atlanta,Ga
Summary
Experienced strategic development and management solution professional with over 10 years of success in driving customer satisfaction and fostering employee development. Proven track record in staff training and retention, prioritizing exceptional client service for maximum customer satisfaction. Committed business management professional dedicated to achieving organizational goals through strategic planning and effective leadership.
Overview
10
10
years of professional experience
Work History
Service Office Manager
Mark E Stirrup Plumbing
03.2021 - 06.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
- Audit Self-monitoring programs to ensure compliance regulations with the company policies and procedures
- Responsible for the selection of staff and controlling compensation and making staff recommendations based upon company needs
- Conducts outside business calls to schedule service to enhance the growth and profitability of the company to build relationships with the local market as needed.
Co-Owner/Office Manager
L & M Property Management
03.2018 - 03.2021
- Work closely with the Chamber of Commerce and local organizations the continue partnerships that would foster community engagement and sponsorships
- Managed a team of employees to meet the company objectives by effectively managing a book of business
- Significantly increasing business to proactively identify customers needs and building solid relationships
- Provide potential clients with knowledge of the company to identify need for services
- Maintained company compliance, including adherence to all applicable laws and regulations
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
Office Property Management
Bright Side Construction
02.2015 - 03.2021
- Primary responsibilities are to ensure the day-to-day office operations and provide consistent, high level quality service to our clients while achieving the organization's overall strategic goals and profitability requirements are being met or exceeded
- Aided with partnerships that focused on the community and sponsorships
- Supported audit processes, providing accurate documentation and addressing inquiries from external auditors efficiently
- Work closely with Human Resources to ensure the hiring and training curriculum are appropriate and align well with the company standards.
Sonographer
Ultrasound & More Mobility
04.2014 - 03.2018
- Responsible for creating an inviting experience for clients for ultrasounds to depict images of the body's organs and tissues by using ultrasonic imaging device
- Demonstrated versatility in performing various types of ultrasounds including abdominal, obstetrical, vascular, musculoskeletal, and small parts examinations
- Enhanced patient comfort by providing clear explanations of ultrasound procedures and addressing concerns
- Collaborated with radiologists for timely and accurate reporting of findings, improving patient care.
Education
Associate of Science Medical Laboratory Technology -
Dekalb Tech College
05.1991
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
References
Upon Request
Timeline
Service Office Manager
Mark E Stirrup Plumbing
03.2021 - 06.2024
Co-Owner/Office Manager
L & M Property Management
03.2018 - 03.2021
Office Property Management
Bright Side Construction
02.2015 - 03.2021
Sonographer
Ultrasound & More Mobility
04.2014 - 03.2018
Associate of Science Medical Laboratory Technology -
Dekalb Tech College
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